Officer-Account Executive

PT. Indosat Tbk; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading telecommunications company is seeking an Account Manager in Jakarta Utara to focus on account management and client relationships. The role involves developing sales plans, ensuring customer satisfaction, and identifying sales opportunities among existing clients. Ideal candidates have strong sales experience and excel in building customer loyalty, with a focus on long-term business growth.

Qualifications

• Experience in account management and sales strategy development.
• Strong interpersonal and communication skills.
• Proven ability to identify and grow key accounts.

Responsibilities

• Develop medium to long-range sales plans for existing clients.
• Identify cross/up selling opportunities with assigned customers.
• Ensure high quality customer service and problem resolution.

Skills

Collaborating

Continuous Improvement

Business Awareness

Planning and Organizing

Quality Orientation

Analysis

Applied Learning

Building Customer Loyalty

Job description

Job Summary

Account Management/Key Accounts work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including: Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers Identifying and managing interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities Resolving problems and ensuring customers receive high quality customer service Developing client retention and growth plans and strategies for developing profitable business with assigned accounts Reviewing and reporting on customer retention, business opportunity and market trends Incumbents in this specialization may be selling directly to the ultimate purchaser or indirectly through channel partners. Incumbents matching to this specialization are compensated based on achievement of sales targets.

Leadership Competencies

• Collaborating
• Continuous Improvement
• Business Awareness
• Planning and Organizing
• Quality Orientation
• Analysis
• Applied Learning
• Building Customer Loyalty

Technical Competencies

• Channel, Partner and Account Management
• Product Strategy and Road-mapping
• Product Development and Lifecycle Management
• Customer Experience and Journey Design
• Market and Competitive Intelligence
• Portfolio and Project Management
• Data Analytics and Revenue Insights
• Governance, Risk and Stakeholder Communications
• Go-to-Market and Launch Execution
• Pricing, Commercial and Deal Structuring
• Sales Operations and Enablement