[NSID] CHECKPOINT Post-Sales Engineer

Netpoleon; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading value-added distributor in Jakarta is seeking a technical support specialist. You will be responsible for installing and configuring network security systems, providing technical assistance, and developing documentation. The ideal candidate has 1-3 years of relevant experience and strong problem-solving skills. This position allows for professional growth in a supportive environment.

Qualifications

• 1-3 years of experience in network security implementation.
• Ability to navigate through complex technical issues.
• Good communication skills in English and Indonesian.

Responsibilities

• Install, configure, test, and integrate systems or software.
• Provide technical assistance during implementation and troubleshooting.
• Develop and maintain comprehensive documentation.

Skills

Implementation and technical support of network security

Problem-solving skills

Interpersonal communication

Knowledge about network and virtualization

Education

Relevant certifications such as CCSE, CCTE

Job description

Company Overview:

Netpoleon Group is a Value-Added Distributor (VAD) of network security solutions headquartered in Singapore, with a strong presence across the APAC region including Australia, Indonesia, and several other countries. Since its founding in 2000, Netpoleon has grown into a regional leader in Southeast Asia’s cybersecurity industry by continuously adapting to the evolving IT landscape.

The company partners with leading technology vendors and channel partners to deliver end-to-end cybersecurity services, particularly in critical sectors such as finance, telecommunications, and the public sector. In 2017, Netpoleon entered a new growth phase through an equity partnership with Japan’s Macnica Networks Corporation, further expanding its global reach and positioning it as a trusted partner for vendors, resellers, and customers.

Job Description:

• Install, configure, test, and integrate systems or software based on project requirements.
• Provide technical assistance during implementation, maintenance, and troubleshooting phases.
• Act as first or second-level support for escalated technical issues, including on-site diagnostics if needed.
• Guide clients through resolution steps and collaborate with expert teams for persistent issues.
• Conduct training sessions for end-users and client IT teams to ensure effective solution usage.
• Develop and maintain comprehensive documentation such as installation guides, incident reports, and knowledge base articles.
• Monitor and report project progress, challenges, and resolutions to stakeholders.
• Obtain and maintain technical certifications for distributed products.

Preferred Qualifications:

• 1-3 years of experience in implementation and technical support of network security and firewall, with a robust understanding of system integration, migration and troubleshooting.
• Strong analytic and problem‑solving skills: quickly navigate through complex technical issues, formulate effective solutions, and implement them in a way that significantly enhances system performance and customer satisfaction.
• Excellent interpersonal and communication abilities, and adept at working with multiple stakeholders.
• Positive and professional working attitude, ability to work under minimum supervision.
• Have some knowledge about network and virtualization.
• Possession of relevant certifications such as CCSE, CCTE (more preferable).
• Good written and verbal communication skills in Indonesian and English.