Network Technical Support Officer

Pt Jembatan Citra Nusantara; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology solutions company in Yogyakarta is inviting applications for a Junior Technical Support role. This position is ideal for fresh graduates or early-career professionals eager to develop their skills in customer support. Responsibilities include account setup, user training via Zoom, and providing support. Competitive learning opportunities and career growth in a dynamic environment are offered.

Benefits

Career growth opportunities

Hands-on experience in SaaS

Flexible working environment

Qualifications

• Fresh graduates are welcome to apply.
• Any internship or experience in customer service is a plus.

Responsibilities

• Perform account setup for new customers.
• Conduct live training sessions through Zoom.
• Respond to support tickets promptly.
• Provide troubleshooting support through Zoom.
• Help customers submit feature requests.

Skills

Fluent in Indonesian and English

Confident communicator

Comfortable using Zoom and Google Workspace

Eager to learn software

Job description

Network Technical Support Officer – Yogyakarta

Posted 1 day ago

• Memiliki SIM A/C

Junior Technical Support – Kreloses (Indonesian Speaker)

Company: PT. KRELOSES TEKNOLOGI INDONESIA Yogyakarta, Yogyakarta

Salary: IDR1440000 - IDR17280000

Experience: Fresh graduates or early‑career professionals

About Kreloses

Kreloses is a trusted provider of business management software designed for veterinary clinics, pet service providers, dental practices, and physiotherapy, chiropractic, and aesthetic businesses across Malaysia, Indonesia, and the Philippines.

We empower businesses to streamline daily operations, enhance efficiency, and deliver outstanding customer experiences through modern, easy‑to‑use technology tailored to their industry needs.

About the Role

We are looking for a Junior Technical Support (Indonesian Speaker) to join our growing team in our office based in Yogyakarta.

This role is ideal for fresh graduates or early‑career professionals who are tech‑savvy, curious, and eager to grow in a customer support career.

You’ll play a key role in helping new clinics get started with Kreloses — setting up accounts, conducting online training sessions, and providing friendly, proactive support.

Key Responsibilities

• Perform account setup for new customers and ensure all required configurations are correct.
• Conduct live Zoom training sessions to guide users on system functions, workflows, and best practices.
• Respond to support tickets and WhatsApp inquiries promptly and professionally.
• Provide one‑on‑one troubleshooting via Zoom for technical issues.
• Help customers submit feature requests and explain the process clearly.
• Monitor usage of newly onboarded clinics through internal dashboards and follow up as needed.
• Assist in creating or updating Knowledge Center articles and training resources.
• Report and help reproduce technical issues for the product team.
• Collaborate with internal teams (Customer, Product, Sales) to ensure a smooth customer journey.

Qualifications

• Fluent in Indonesian and English (spoken and written).
• Confident communicator with the ability to explain concepts clearly and patiently.
• Comfortable using Zoom, Google Workspace (Docs, Sheets), and email tools.
• Eager to learn how software works and help others use it effectively.
• Any internship, project, or experience in customer service or technical support is a plus.
• Fresh graduates are welcome to apply.

Qualities We Value

• Positive and respectful attitude toward customers and teammates.
• Curiosity and eagerness to learn new tools and processes.
• Organized, detail‑oriented, and self‑motivated when working independently.
• Calm and professional under pressure.
• Willingness to take initiative and ask questions.

What We Offer

• Pay: IDR /month
• Career growth opportunities in Customer Success, Support, or Product roles
• Hands‑on experience in SaaS and healthcare technology

Expected Start Date: 25 November 2025

How to Apply?

Please submit your resume and cover letter explaining:

How your skills and experience can add value to Kreloses and this Junior Technical Support role.

See you :)

Customer Technical Support – Kreloses (Indonesian Speaker)

Company: Kreloses Yogyakarta, Yogyakarta

Salary: IDR1500000 - IDR3000000

Experience: 3–4 years of experience in customer success or technical support

About Kreloses

Kreloses is a trusted provider of business management software designed for veterinary clinics, pet service providers, dental practices, and physiotherapy, chiropractic, and aesthetic businesses across Malaysia, Indonesia, and the Philippines.

We empower businesses to streamline daily operations, enhance efficiency, and deliver outstanding customer experiences through modern, easy‑to‑use technology tailored to their industry needs.

About the Role

We are looking for a Junior Technical Support (Indonesian Speaker) to join our growing team in our office based in Yogyakarta.

This role is ideal for professionals with 3–4 years of experience in customer success or technical support, who are tech‑savvy, curious, and eager to grow their career in customer support.

You’ll play a key role in helping new clinics get started with Kreloses — setting up accounts, conducting online training sessions, and providing friendly, proactive support.

Key Responsibilities

• Perform account setup for new customers and ensure all required configurations are correct.
• Conduct live Zoom training sessions to guide users on system functions, workflows, and best practices.
• Respond to support tickets and WhatsApp inquiries promptly and professionally.
• Provide one‑on‑one troubleshooting via Zoom for technical issues.
• Help customers submit feature requests and explain the process clearly.
• Monitor usage of newly onboarded clinics through internal dashboards and follow up as needed.
• Assist in creating or updating Knowledge Center articles and training resources.
• Report and help reproduce technical issues for the product team.
• Collaborate with internal teams (Customer, Product, Sales) to ensure a smooth customer journey.

Qualifications

• Fluent in Indonesian and English (spoken and written).
• Confident communicator with the ability to explain concepts clearly and patiently.
• Comfortable using Zoom, Google Workspace (Docs, Sheets), and email tools.
• Eager to learn how software works and help others use it effectively.
• Any internship, project, or experience in customer service or technical support is a plus.

Qualities We Value

• Positive and respectful attitude toward customers and teammates.
• Curiosity and eagerness to learn new tools and processes.
• Organized, detail‑oriented, and self‑motivated when working independently.
• Calm and professional under pressure.
• Willingness to take initiative and ask questions.

What We Offer

• Pay: IDR /month
• Career growth opportunities in Customer Success, Support, or Product roles
• Hands‑on experience in SaaS and healthcare technology

Expected Start Date: 15 November 2025

How to Apply?

Please submit your resume and cover letter explaining:

How your skills and experience can add value to Kreloses and this Junior Technical Support role.

See you :)