Network Administrator

PT Prodia Widyahusada Tbk; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A healthcare technology company in Jakarta is seeking an IT Infrastructure Specialist to ensure smooth operation and support for corporate email systems, internal communication tools, and network services. The ideal candidate will have a Bachelor's degree in IT and at least 2 years of experience in network administration. Key responsibilities include monitoring system performance, providing training to users, and identifying system improvement opportunities. This role requires a proactive mindset and a detail-oriented approach.

Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, or Computer Science.
• Minimum of 2 years of hands-on experience in network administration.
• Able to document technical procedures and reports effectively.

Responsibilities

• Ensure smooth operation of corporate email systems and IT infrastructure.
• Monitor and maintain the performance of the organization's IT systems.
• Provide training and technical guidance to users and IT team members.
• Identify opportunities for system improvements and upgrades.
• Respond to service requests and incidents promptly.

Skills

Network administration

Technical documentation

Proactive problem-solving

Team collaboration

Education

Bachelor's degree in Information Technology or related field

Job description

Ensure smooth operation and support for corporate email systems, internal communication tools, network services, and other IT infrastructure tools, in alignment with defined service level management (SLM), providing clear solutions and timely feedback.

Monitor and maintain the health, performance, and availability of the organization's IT infrastructure, minimizing downtime and reducing the risk of system failures.

Ensure that all procedures and reports are implemented and submitted in accordance with company policies and compliance requirements.

Provide training and technical guidance to users and IT team members (at central office/regional/branch level) to ensure proper and effective use of systems and infrastructure tools based on their operational needs.

Conduct regular maintenance and proactive monitoring of infrastructure and related components to ensure system reliability and stability.

Identify opportunities for system improvements, upgrades, or innovation that lead to more effective and efficient IT operations.

Respond to service requests and incidents promptly, ensuring proper escalation and resolution according to priority and impact.

Collaborate with cross-functional teams to implement and maintain IT infrastructure projects and initiatives.

Minimum Qualifications

Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or a related field.

Minimum of 2 years of hands‑on experience in network administration or related IT infrastructure roles.

Able to document technical procedures, reports, and manuals effectively.

Proactive, detail-oriented, and a good team player with a high level of accountability.