Multistore Manager

Valiram; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading retail company in Surabaya seeks a skilled retail manager to oversee operations, drive sales and maintain high service standards. The ideal candidate will lead staff development, manage inventory integrity, and ensure alignment with company standards. Strong leadership and retail management experience required for this role.

Qualifications

• Strong leadership skills to direct retail operations effectively.
• Proven experience in driving sales and profitability.
• Ability to manage inventory and staff development.

Responsibilities

• Direct all retail aspects of the Brand in the Area.
• Manage recruitment and development of retail staff.
• Monitor day to day retail operations and sales achievements.

Job description

Position Summary

• Provide responsible and skilled leadership in directing all retail aspects of the Brand in the Area, including Direct To Customer (DTC).
• Drives sales and profitability of the stores within the area.
• Manage the retail operations, training and visual merchandising aspects of the stores in the area in line with the Brand and Valiram standards.
• Oversee inventory integrity.
• Work with the Store PIC to effectively lead recruitment and development of retail staff.
• Foster positive, engaging, and high working environment and bring inspiring leadership and guidance to retail team within the Area.

KEY PERFORMANCE INDICATORS

• Increase sales and maximize profitability of the stores in the area. (KPI: Sales & Profits)
• Ensure retail standards in the region are in line to VStar standards. (KPI: Actual vs target retail standards)
• Achieve high Operations standards as per Store Excellence Programme. (KPI: Operational Effectiveness Score)
• Inventory integrity, managing stock count and adjustment. (KPI: Stock losses and stock count)
• Responsible for Staff Development & Training in the stores. (KPI: Training hours)
• Responsible to develop employee engagement & loyalty in the area. (KPI: Staff Turnover rates)

KEY AREAS OF RESPONSIBILITIES

• Optimize the store sales and profits
• Work with Senior Manager - Operations to maximize sales by ensuring accurate, timely and commercial sales planning and forecasting for the stores in the area.
• Ensure that the deliver business plan profit through delivery of both volume and cash margin in existing as well as new stores in the area.
• Manage all new store openings from a retail operations perspective.
• Ensure that the Store Management and retail operations are driving sales based on the key drivers of the Limited Brands and the VStar strategic directions.
• Work with the merchandising department to manage full price and markdown sales, intake margins, levels of markdown activity and terminal stock.
• Achieve High Service and Maintain Best Retail Working Standards
• Guarantee that stores are offering WOW customer service in stores via training and coaching.
• Work with Store PIC to train and coach ongoing basis staff in service standards, WOW service training

Day to Day Retail Operations Excellence

• Lead and monitor day to day retail operations and monitor sales achievement of the stores.