MSL

ID03 (FCRS = ID003) PT Novartis Indonesia; Jakarta Pusat; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

Novartis is seeking a Sr MSL to act as a scientific ambassador, driving high‑quality peer‑to‑peer exchanges with HCPs and MEs within a Therapeutic Area. The role strengthens scientific presence, informs medical strategy, and supports evidence generation across regional activities.

The Sr MSL will bridge clinical practice and internal strategy, provide data interpretation, and assist internal teams with clinical insights to improve patient outcomes and uphold Novartis’s scientific leadership.

Qualifications

• Deep knowledge of Biostatistics and Clinical Protocols.

Responsibilities

• Execute ME engagement plans with HCPs/MEs aligned to TA priorities.
• Share and contextualize new clinical data and publications.
• Support ME/HCP education activities and compliant scientific dialogue.
• Synthesize external insights to inform medical strategy and real‑world practice.

Skills

Biostatistics

Clinical Protocols

Clinical Research

Clinical Study Reports

Clinical Trials

Curious Mindset

CRM Software

Disease Management

Drug Development

Epidemiology

Medical Information

Medical Research

Medical Writing

Product Placement

Research Support

Tools

CRM Software

Job description

Band Level 4 Job Description Summary

Acts as a scientific ambassador, enabling high‑quality, peer‑to‑peer scientific exchange with Healthcare Professionals (HCPs) and Medical Experts (MEs), typically within one TA (Therapeutic Area), but with the flexibility to support multiple TA assets when required. The role exists to strengthen Novartis’ scientific presence, support evidence‑based decision making, and inform medical strategy through high‑quality insight generation. Sr MSL/MSL provide deep therapeutic area and product understanding, translate emerging science into meaningful dialogue, and support internal teams with clinical data interpretation.

MSL is field-based role and needs to operate primarily in the field, Sr MSL/MSL bridges scientific needs from clinical practice with internal strategy to improve patient outcomes and reinforce Novartis’ reputation for scientific excellence.

Job Description Major accountabilities

Medical Engagement

Execute Medical Expert (ME) engagement plans aligned with TA strategic priorities. Conduct unbiased, evidence‑based, peer‑to‑peer scientific exchange with HCPs and MEs, providing up‑to‑date medical and disease area information. Ensure appropriate identification and mapping of MEs/Key Accounts, and proactively involve them when specific medical needs, scientific questions, or evidence gaps are identified. Share, discuss, and contextualize new clinical data and publications. Support ME/HCP education activities (e.g., hospital staff meetings, regional scientific events). Ensure compliant, high‑quality scientific dialogue aligned with company guidance.

Evidence Generation & Clinical Research Support

Systematically collect, synthesize, and communicate actionable external insights from clinical practice, scientific discussions, and competitive activities. Inform local and regional medical strategy through real‑world feedback and emerging unmet needs. Support identification and qualification of potential study sites. Facilitate communication between sites and internal teams to optimize study execution.

Medical Education & Scientific Communication

Contribute to planning, execution, and follow‑up of local/regional medical education activities. Provide scientific support for events, symposia, and internal or external educational initiatives. Contribute scientific insights to shape countries’ medical plans and disease area strategies. Maintain a strong understanding of the therapeutic landscape, emerging data, and competitor environment.

Medical Partnerships

Build and maintain strong partnerships with Medical Experts, scientific societies, and academic institutions to support collaboration and scientific leadership in the TA. Act as a scientific resource for internal partners, providing clinical context, data interpretation, and training. Represent the company as the credible scientific ambassador in the TA, contributing to a positive reputation with key stakeholders and institutions. Strengthen the medical ecosystem by shaping joint value creation initiatives, evidence‑based collaborations, and multistakeholder partnerships.

Compliance & Governance

Ensure all engagements, materials, and activities meet ERC, regulatory, and medical governance requirements. Maintain accurate reporting, CRM documentation, and activity tracking. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable).

Key Performance Indicators

• Quality, relevance, and timeliness of scientific engagements.
• Number and quality of actionable insights integrated into strategy.
• Quality and accuracy of CRM documentation and activity reporting.
• Excellence in execution of metrics and MEEP coverage and quality.
• Compliance and audit readiness across field medical activities.
• Strength and depth of ME relationships.
• Contribution to medical education activities and scientific events.
• Strength and depth of scientific relationships with priority MEs/HCPs.
• Compliance with ERC and governance standards.
• Aligned with SSO and CRMAs support of clinical trial execution (e.g., site feasibility inputs, engagement quality).
• Cross‑functional feedback on scientific value and collaboration.

Skills Desired

Biostatistics, Clinical Protocols, Clinical Research, Clinical Study Reports, Clinical Trials, Curious Mindset, Customer Relationship Management (CRM) Software, Disease Management, Drug Development, Epidemiology, IT Tools, Medical Information, Medical Research, Medical Writing, Product Placement, Research Support

Motivational Message

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.