Merchant Relation (E-commerce)

PT Akulaku Silvrr Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform in North Jakarta is hiring an E-Commerce Operation Specialist. The candidate will manage consultations with merchants, resolve conflicts, and ensure adherence to company procedures. A Bachelor’s degree in a related field and at least one year of e-commerce experience are required. This role demands strong communication skills in English and proficiency in Google Workspace.

Qualifications

• Minimum 1 year of experience in e-commerce or platform company.
• Experience in Customer Service or Merchant Service Representative preferred.

Responsibilities

• Handle online consultations and communications with merchants.
• Resolve post-transaction conflicts between sellers and buyers.
• Ensure business processes follow company SOPs.
• Identify merchant operational issues and provide effective solutions.
• Prepare and process reports for individual and team tasks.
• Coordinate with internal teams to handle after-sales conflicts.

Skills

Good communication skills in English

Proficient in Google Workspace

Ability to work independently

Ability to work as part of a team

Education

Bachelor’s degree in Business Administration or related fields

Job description

E-Commerce Operation Specialist (Shoppe Platform)

PT Wook Global Technology

North Jakarta, Jakarta, ID

Handle online consultations and communications with merchants.

Resolve post-transaction conflicts between sellers and buyers.

Ensure business processes are carried out according to company SOPs.

Identify merchant operational issues and provide effective solutions.

Prepare and process reports for individual and team tasks.

Coordinate with internal teams to handle after-sales conflicts.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, Economics, E-Commerce, or other related fields.
• Minimum 1 year of working experience in an e-commerce or platform company (Preferably with experience as a Customer Service or Merchant Service Representative).
• Good communication skills in English (spoken and written).
• Proficient in Google Workspace (Docs, Sheets, Drive).
• Able to work effectively both independently and as part of a team.