Merchant Business Growth, Assistant Manager

Grab Group; Jakarta Pusat; On-site; IDR 320,000,000 - 520,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

LASA volunteering leave

Job summary

Grab is Southeast Asia's leading superapp, delivering value across meals, finance, and mobility. We are seeking a Merchant Business Growth Analyst to drive revenue growth across Enterprise and SMB merchant verticals, translating data into strategic actions.

You will analyze performance, build dashboards, and partner with Sales Leaders to unlock opportunities, reporting to the Manager. This on-site, full-time role offers a dynamic, growth-focused environment in Jakarta.

Qualifications

• Bachelor's degree in Business, Economics, Finance, Statistics, or a quantitative field.
• 4+ years in business analysis, commercial strategy, sales operations, or management consulting.
• Experience in tech/e-commerce/platform ecosystems is a plus.

Responsibilities

• Analyze merchant performance and revenue drivers.
• Build and maintain dashboards and tracking tools.
• Collaborate with Sales Leaders and Account Managers to provide structured solutions.
• Deliver regular business reviews and forecast revenue.

Skills

Analytical thinking

SQL

Power BI

Stakeholder management

Business acumen

Education

Bachelor's degree in Business/Economics/Finance/Statistics

Tools

SQL databases

Power BI

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to know the Team

The Business Growth team is the strategic engine of Grab's commercial organization, driving applicable business insights, revenue optimization, and data-backed decision-making. Operating as a centralized hub, we partner with Sales Operations, Sales Compensation, Sales Enablement, and commercial leaders across key business verticals to empower our on-ground teams. Our mission is to translate commercial dynamics into focused Go-To-Market strategies that align with Grab's core goals and fuel sustainable, scalable growth across all territories.

Get to know the Role

As a Merchant Business Growth Analyst, you will analyze commercial performance to drive strategic initiatives, identify growth opportunities, and improve revenue across our merchant verticals (Enterprise and SMB). Collaborating with commercial leaders and teams, you will develop data-backed growth strategies, maintain performance tracking frameworks, and deliver relevant business recommendations. We are looking for a commercially minded, analytical problem-solver who excels at bridging complex data with business strategy. This is a full-time, on-site role reporting to the Manager.

The Critical Tasks You Will Perform

• Commercial Growth & Strategic Insights: Analyzes merchant performance, sales velocity, market dynamics, and portfolio churn. This analysis identifies growth opportunities and shapes Go-To-Market (GTM) strategies across Enterprise and SMB segments.
• Performance Tracking & Dashboard Creation: Gather and organize commercial data to design, build, and maintain tracking tools and dashboards (including merchant metrics, campaign traction, item sales, and commercial pipelines).
• Cross-Functional Business Partnering: Act as an analytical partner to Sales Leads, Account Managers, and Business Growth teams to provide structured solutions for on-ground commercial challenges and pipeline optimization.
• Business Review & Forecasting: Deliver regular business reviews, revenue tracking, and KPI monitoring to leadership, ensuring strategic alignment and accountability across commercial initiatives.

What Essential Skills You Will Need

• Education & Experience: Min. Bachelor's degree in Business, Economics, Finance, Statistics, or a quantitative field with 4+ years of experience in business analysis, commercial strategy, sales operations, or management consulting (experience in tech, e-commerce, or platform ecosystems is an added value).
• Analytical Problem Solving: Ability to dissect complex business problems, translate raw numbers into commercially viable recommendations, and identify relevant revenue levers.
• Technical Skills: Proficiency in SQL for data extraction and querying is required; hands-on experience with BI tools (Power BI) and advanced spreadsheet modeling is an added value.
• Stakeholder Management & Communication: Ability to engage with commercial and operational partners (Sales, Product, Leadership) and communicate insights clearly and persuasively.
• Commercial Acumen: High degree of detail and commercial sense to ensure accuracy in business reporting and performance tracking.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.