Merchant Acquisition Lead

Sales; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A dynamic company in Jakarta Utara seeks a Merchant Acquisition Specialist to develop relationships with potential merchants and enhance business opportunities. This role involves managing the entire acquisition process, collaborating with team members, and adapting strategies based on market trends. Candidates should have a strong background in business development and proven skills in relationship building and adaptability.

Qualifications

• Proven track record in merchant acquisition and business development.
• Strong communication and negotiation skills.
• Ability to analyze market trends and competitor activities.

Responsibilities

• Acquire new leads and maximize business opportunities.
• Collaborate with team members to achieve merchant acquisition goals.
• Develop relationships and introduce merchants to the company's ecosystem.
• Manage the end-to-end merchant acquisition process.
• Coach and mentor the team to improve performance.

Skills

Relationship building

Adaptability to market trends

Team collaboration

Coaching and mentoring

Job description

Get to Know the Role

Dynamic and diverse team of professionals aligned our mission and dedicated to achieving results. Managing good environment, embracing both challenges and opportunities for growth. We cultivate a culture of collaboration, creativity, and continuous improvement. Where every team member is encouraged to share ideas and feedback to drive innovation and enhance our processes.

Follow strategies to attract new merchants and create business opportunities, working with team members to meet goals. Build relationships with potential merchants, explaining Grab's value, and keep up with market trends to adjust strategies. You will be reporting to the Merchant Partner Manager. Working onsite from Surabaya office.

The Critical Tasks You Will Perform

• Build established merchant acquisition strategies to acquire new leads and maximize business opportunities.
• Collaborate with partners to align and achieve merchant acquisition goals.
• Develop relationships with potential merchants, introducing them to Grab’s ecosystem and value proposition.
• Stay informed about market trends and competitor activities to adapt strategies and address merchant needs.
• Manage the end-to-end merchant acquisition process—from initial outreach to onboarding—ensuring a smooth handover to the account management team.
• Active monitor and validate daily progress against targets, provide constructive feedback to team members, and implement improvements to improve performance.
• Deliver structured updates with clear action items, assigned partners, and defined ETAs to ensure on time resolution of all pending backlog tasks.
• Regularly coach, mentor, and guide the team, offering constructive feedback and strategies to improve overall performance and productivity.
• Be open to travelingin selected cities across Jabodetabek & Karawang Indonesia