Merchant Acquisition Lead

Grab; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading Southeast Asian superapp is seeking a Sales Leader for their Jakarta office. This role requires developing merchant acquisition strategies and managing a dynamic sales team. Ideal candidates will have over 3 years of sales leadership experience, a strong background in customer service and business development, and proficiency in relevant tools like Excel. You will have the opportunity to work in a collaborative environment focused on growth and innovation.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible work arrangements

Qualifications

• 3+ years of experience in Sales Leadership.
• Experience with sales funneling and canvassing strategies.
• Background in the F&B industry is preferred.

Responsibilities

• Develop and implement merchant acquisition strategies.
• Manage the end-to-end merchant acquisition process.
• Coach, mentor, and guide the team while monitoring progress.

Skills

Sales leadership

Customer service

Business development

Communication and engagement

Excel and spreadsheet skills

Education

University degree in Business or related field

Tools

Excel

PowerPoint

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Dynamic and diverse team of professionals aligned our mission and dedicated to achieving results. Managing good environment, embracing both challenges and opportunities for growth. We cultivate a culture of collaboration, creativity, and continuous improvement. Where every team member is encouraged to share ideas and feedback to drive innovation and enhance our processes.

Get to Know the Role

Follow strategies to attract new merchants and create business opportunities, working with team members to meet goals. Build relationships with potential merchants, explaining Grab's value, and keep up with market trends to adjust strategies. You will be reporting to the Merchant Partner Manager. Working onsite from Surabaya office.

The Critical Tasks You Will Perform

• Build established merchant acquisition strategies to acquire new leads and maximize business opportunities.
• Collaborate with partners to align and achieve merchant acquisition goals.
• Develop relationships with potential merchants, introducing them to Grab’s ecosystem and value proposition.
• Stay informed about market trends and competitor activities to adapt strategies and address merchant needs.
• Manage the end-to-end merchant acquisition process—from initial outreach to onboarding—ensuring a smooth handover to the account management team.
• Active monitor and validate daily progress against targets, provide constructive feedback to team members, and implement improvements to improve performance.
• Deliver structured updates with clear action items, assigned partners, and defined ETAs to ensure on time resolution of all pending backlog tasks.
• Regularly coach, mentor, and guide the team, offering constructive feedback and strategies to improve overall performance and productivity.
• Be open to traveling in selected cities across Jabodetabek & Karawang Indonesia

Qualifications

What Essential Skills You Will Need

• A university degree or higher education in Business or a related field.
• Minimum of 3 years of experience in Sales Leadership Area.
• Experience with sales funneling and canvassing strategies.
• Good experience in relevant industries, including Customer Service, Account Management, and Business Development.
• Background in the F&B industry.
• Experience establishing communication and engagement with prospects; proficiency in English.
• Managing interpret and present complex funnel dashboards.
• knowledgeable with Excel and Spreadsheet, Word, and PowerPoint) is required.
• Spreadsheet skills: Ability to design simple yet insightful dashboards or trackers, focus on clarity and functionality.
• Experience as team player and single fighter.
• Experience working in a fast-paced and dynamic company.
• Experience balancing multiple sales opportunities. Experience establishing communication and engagement with prospects.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insuranceand comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.