Membership Supervisor (TPA Insurance)

Halodoc; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A health-tech platform in Jakarta Utara seeks a Supervisor to oversee policy administration processes and ensure customer satisfaction. You will prepare reports, assist the Line Manager, and contribute to team development. Candidates must hold a Bachelor's Degree and have 2 years of supervisory experience with strong communication and problem-solving skills. This role offers a dynamic work environment in a leading digital healthcare company.

Qualifications

• Minimum of 2 years of experience as a Supervisor or similar role.
• Ability to handle multiple tasks and work as needed.
• Strong proficiency in oral and written communication.

Responsibilities

• Oversee policy administration processes including client and corporate maintenance.
• Assist Line Manager in achieving customer satisfaction.
• Prepare regular and ad hoc reports.

Skills

Teamwork

Customer service principles

Problem-solving skills

Communication skills

Education

Bachelor's Degree in business administration, insurance, TPA or related field

Tools

MS Office

Job description

Responsibilities

• Responsible for Policy administration process including client maintenance, corporate maintenance and plan benefit maintenance as per policy term condition.
• Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans.
• Contribute to training and development of the team and organisation as a whole.
• Responsible for setting policy, enrolment member process and membership card personalization.
• Prepare regular reports (daily, weekly, monthly) and ad hoc reports.
• Accountable for daily operations to meet productivity or service standards as defined by management in line with department and/or division.

Qualifications

• Bachelor's Degree in business administration, insurance, TPA or similar field.
• Minimum of 2 years of experience as a Supervisor or similar role.
• Ability to work as part of a team.
• Understanding of customer service principles and practices.
• Proficiency in using MS Office.
• Strong problem‑solving skills.
• Strong oral and written communication skills.
• Able to handle multiple tasks and work when needed.

About Halodoc

Halodoc is a health‑tech platform with a mission to simplify access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one mobile application. Halodoc’s innovative technology, nimble services, and patient focus enable a host of solutions including 24/7 doctor teleconsultation; medicine purchase & delivery; lab services at home; and strong CS. Halodoc is the 2018 Forbes Indonesia Choice Award winner and Galen Growth’s 2018 Most Innovative HealthTech Startup in Asia, a testimony to a team of compassionate, innovative, trustworthy and agile people who take ownership of their work in building the most trusted digital healthcare company.