Marketing Tour Desk Data Entry Clerk

Marriott Vacations Worldwide; Kuta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent vacation ownership company is seeking a Guest Relations professional in Kuta Selatan, Indonesia. The role involves actively listening to and addressing guest inquiries, supporting sales initiatives, and maintaining high standards of service. Candidates should have a high school diploma and at least one year of sales experience, ideally in a telephone sales environment. Multilingual abilities are a plus, particularly in Asian languages. Join a company committed to diversity and inclusivity.

Qualifications

• Proficiency in English – both verbal and written.
• Ability to communicate in Asian languages can be an asset.
• Minimum 1 years’ experience in a sales environment, preferably telephone sales.

Responsibilities

• Actively listen and respond positively to guest questions.
• Maintain confidentiality of proprietary materials.
• Create necessary report to support sales & marketing.

Skills

Customer Service Orientation

Good hospitality skills

Salesmanship

Positive Demeanor

Education

High School Diploma/GCSE/O-Level Equivalent

Tools

Goldmine

Time shareware

Outlook

Word

Excel

Job description

JOB SPECIFIC TASKS

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Thank guests with genuine appreciation.
• Address guests' service needs in a professional, positive, and timely manner.
• Supporting member event program and new member experience process.
• Work closely with GSA and GRA teams to create excellent guest experience.

Administration

• Create a necessary report to support sales & marketing department.
• Entering correct data to the system.
• Pull data from the System, OTM, OPERA, TSW, MOOD to support M& sales data analysis.
• Analyzing report, data and process to support effective of salas & Marketing department.
• Supporting administration of end month closing.

Sales

• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club International (MVCI).

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working With Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Assist in creating a pleasant teamwork environment and maintaining a productive and positive team spirit.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.
• Demonstrate total understanding of the site’s culture as well as those standards of conduct and operation that exist with Marriott Vacation Club International (MVCI). Uphold MVCI’s highest standards of integrity and guest service.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.

Other

• Perform all tasks in a timely manner ensuring all deadlines are met.
• Perform other reasonable duty or function that may be assigned by management.
• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain an attitude and commitment to providing excellent service to all customers and associates.
• Respond sensitively to the needs and feelings of others, regardless of status of position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
• Maintain computer systems knowledge (Goldmine, Time shareware, Outlook, Word and Excel).
• Maintain current computer systems knowledge as used by the company.
• Work with all colleagues as a team, supporting the needs within that team and those of the business at all times.

Personal Attributes

Competencies, Basic Skills, and Personal Characteristics

• Integrity
• Dependability
• Positive Demeanor
• Presentation
• Stress Tolerance
• Adaptability
• Good hospitality skills; superior guest service and salesmanship

Interpersonal Skills

• Customer Service Orientation
• Diversity Relations
• Teamwork
• Influence
• Ability to follow up and maintain a relationship with clients over a long period of time
• Telemarketing and personal contact skills

Communications

• Proficiency in English – both verbal and written.
• Ability to communicate in Asian languages (Japanese, Thai, Cantonese, Mandarin, Indonesian) will be required from time to time, so will be an asset
• Listening
• Exceptional telephone skills
• Applied Reading

Education

• High School Diploma/GCSE/ O-Level Equivalent

Related Work Experience

• Minimum 1 years’ experience in a sales environment, preferably telephone sales

Supervisory Experience

• No supervisory experience is required

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.