Market Expansion Supervisor

Amar Bank; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital bank in Indonesia is seeking a candidate to oversee recruitment and training programs while managing staffing ratios. The ideal individual will have experience in operational scaling, leadership, and a strong analytical background. Join a company recognized for its innovation and excellent workplace culture, aiming to impact lives significantly.

Benefits

Great working environment

Career growth opportunities

Recognition as a top workplace

Qualifications

• Proven ability in managing cross-functional teams.
• Strong skills in manpower calculation and staffing ratio optimization.
• Experienced in developing and delivering comprehensive training programs.
• Hands-on experience in overseeing market launches.
• Capacity to measure training effectiveness and staff performance metrics.

Responsibilities

• Drive manpower calculations and maintain optimal staffing ratios.
• Oversee recruitment campaigns for timely completion and high-quality onboarding.
• Develop and manage training programs for city sales agents.
• Coordinate with Regional Launch Managers for market penetration.
• Design performance incentive frameworks for operational teams.
• Monitor operational launch timelines for target volume achievement.
• Track key HR metrics for team performance optimization.
• Hands-on experience in deploying training programs and optimizing staffing.

Skills

Leadership

Manpower Strategy

Training & Knowledge Transfer

Operational Scaling

Analytical Skills

Job description

Who are we?

Amar Bank is one of the most technologically advanced digital banks in Indonesia. Our leading

digital lending product, Tunaiku has the distinction of being the first FinTech product in

Indonesia. We are also the first digital bank on the cloud. As the first profitable digital bank, we

managed to get listed on the Indonesian Stock Exchange.

How did we manage to do that?

We are changing people’s perception of a bank. We believe we are the innovators who combine

customer focus principles with creating technology-based impact. We incorporate freedom and

flexibility as part of our startup working culture DNA to encourage innovation in creating better

financial solutions for the banking industry. We think of ourselves as, ‘A technology company

with a banking license’. For this reason, we ‘Act like a FinTech, and think like a Bank.’

How did it all start?

Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the

bank was acquired by Tolaram Group and transformed to PT Bank Amar Indonesia (Amar Bank)

in 2014. It has then undergone a significant digital transformation to become one of the

country's forerunning fintech institutions through its award-winning digital lending platform,

Tunaiku.

Our philosophy, mission, and vision

Technology must impact lives, must improve lives. We exist to provide banking to those who

‘need’ and not only to those who ‘want’. Services when provided to those who need at the time

of their need brings smiles. Our vision is to bring 200 million smiles.

More about the bank with startup culture environment

Consist of 1000+ people, you will meet people who love to grow, dream big, and actually have

fun at the workplace! We provide a great working environment that pushes people to grow

outside their comfort zone. People with high drive and ambition find us a very attractive place to

work as their career growth matches their own drive and not any staid policies. Thus we hold

the honor of being awarded “Best Place to Work in Indonesia”.

Recently Amar Bank was awarded as Inspirational Brand from APEA (Asia Pacific Enterprise

Awards) 2022. Of course, our innovation won't stop here. So if you would love to be a part of it,

have a growth mindset, and are constantly hungry for challenges, we invite you to join us in our

journey to ‘Impact Lives’.

Join us today and create #unlimitedinnovations!

Responsibilities

• Drive manpower calculations and maintain optimal staffing ratios to support aggressive volume targets.
• Oversee recruitment campaigns to ensure timely completion and high-quality onboarding.
• Develop and manage training programs, focusing on systematic knowledge transfer to city sales agents.
• Coordinate with Regional Launch Managers and Field Operations for smooth market penetration and scalability.
• Design performance incentive frameworks to motivate and retain operational teams.
• Monitor operational launch timelines and adjust plans to meet target volume achievement.
• Track key HR metrics such as attrition rates and recruitment effectiveness to optimize team performance.
• Hands‑on experience deploying training programs and optimizing staffing ratios at a regional or national level.

Requirements

• Leadership: Proven ability in managing cross‑functional teams, including regional managers, field coordinators, and training specialists.
• Manpower Strategy: Strong skills in manpower calculation, staffing ratio optimization, and resource allocation aligned with volume penetration goals.
• Training & Knowledge Transfer: Experienced in developing and delivering comprehensive training programs to city sales agents to ensure operational readiness and excellent field performance.
• Operational Scaling: Hands‑on experience in overseeing market launches, coordinating recruitment cycles, onboarding, and incentive program implementation.
• Analytical Skills: Capacity to measure training effectiveness, staff performance metrics, and attrition trends to continuously improve recruitment and operational processes.

We exist to cover the full area of lending to retail customers based on a portfolio approach. We are very data-driven and strategic to make decisions on Retail propositions through analyzing, interpreting, elaborating data, visualizing, and presenting results.

It’s our job to underwrite, create portfolio management reports, design collection strategies to risk costs, and RWA optimization. We work closely with relevant stakeholders actively to build the network globally.