Market Claim Engineer

Electrum; Jakarta Selatan; On-site; IDR 250.208.000 - 417.015.000; Full time

Job summary

A leading electronics firm in Jakarta Selatan seeks a Quality Assurance Specialist to bridge market feedback with production quality and vendor management. This role involves collecting and analyzing customer complaints, conducting root cause analysis, and coordinating warranty processes. Ideal candidates will have a degree in Mechanical or Electrical Engineering and 3–5 years of relevant experience. Strong analytical skills and proficiency in QC tools and English communication are required, making this a key role in ensuring product reliability and improvement.

Qualifications

• 3–5 years of experience in QA, warranty, or field quality roles in automotive or consumer electronics.
• Proficiency in quality control and root cause analysis.
• Experience with claim tracking processes.

Responsibilities

• Collect and categorize customer claims from Service and QA channels.
• Conduct joint root cause analysis with quality control and vendor teams.
• Maintain and analyze claim databases for failure trends.
• Coordinate logistics for part returns and supplier credit claims.
• Provide feedback on quality issues to process owners.
• Track claim and replacement status from suppliers.
• Support preventive actions by providing insights to R&D.

Skills

Analytical skills

Problem-solving skills

Communication skills (English)

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Tools

Qc 7 Tools

Ms. Office

ERP systems

Job description

Bridge market feedback with production quality and vendor management. This role ensures customer complaints and product failures from the field are collected, analyzed, and translated into corrective actions, while coordinating warranty and claim recovery processes with suppliers.

What You Will Do:

• Collect and categorize customer claims received through Service and QA channels.
• Conduct joint root cause analysis (RCA) with Quality Control and vendor teams.
• Maintain and analyze claim databases to identify recurring failure trends (e.g., top 5 failure modes).
• Coordinate logistics and documentation for part returns and supplier credit claims.
• Provide feedback on quality issues to relevant process owners and monitor improvements.
• Track claim and replacement status from manufacturing and material suppliers.
• Support preventive actions by feeding insights back to R&D for design or process improvements.

What You Will Need:

• Bachelor’s degree in Mechanical or Electrical Engineering, or related field.
• 3–5 years of experience in QA, warranty, or field quality roles within automotive or consumer electronics industries.
• Strong analytical and problem-solving skills with proficiency in QC 7 Tools and Root Cause Analysis (RCA).
• Skilled in Ms. Office and familiar with ERP systems for claim tracking.
• Good English communication skills for coordination with suppliers and internal stakeholders.