Market Associate - Services Business

Upwork; Remote; IDR 666.222.000 - 999.334.000; Full time

Job summary

A leading online marketplace is seeking a Host Partner in Ubud, Bali, to build relationships with hosts, provide strategic support, and drive growth through tailored insights. With 4+ years in account management, the ideal candidate will act as a trusted advisor, lead regular check-ins, and enhance host experiences. This is a remote role offering opportunities to engage and support a dynamic community of hosts.

Qualifications

• 4+ years of experience in account management or partner support.
• Excellent communicator with rapport-building skills.
• Strong commercial acumen for driving revenue.

Responsibilities

• Build relationships with hosts and deliver support.
• Lead check-ins and identify growth opportunities.
• Advise hosts based on product understanding.

Skills

Account management

Excellent communication

Commercial skills

Relationship building

CRM tools

Organizational skills

Job description

Upwork has partnered with a leading online marketplace specializing in short-term homestays and unique travel experiences. Acting as a trusted broker, the company earns commissions from every booking made through its platform.

In this role, you’ll be a strategic partner to a dynamic portfolio of Hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed. Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more.

This is a role for someone who brings energy, empathy, and genuine curiosity to every conversation.

Job Description

• Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory.
• Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success.
• Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams.
• Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale.

Qualifications

• 4+ years of experience in account management, partner support, or a similar partner-facing role.
• Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email.
• Strong commercial skills to be able to drive overall revenue growth for hosts
• A natural relationship builder with energy, empathy, and a genuine desire to help others succeed.
• Comfortable using CRM tools.
• A collaborative teammate who’s always willing to share knowledge and support the broader team.
• Organized and able to balance short-term actions with long-term growth.

Additional Information

Remote opportunity!

Be part of the most well-known company for short-term housing rentals!