Mandarin-Speaking Guest Relations Specialist

Hilton Worldwide, Inc.; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relation Officer fluent in Mandarin to create memorable first impressions and ensure exceptional guest experiences at DoubleTree by Hilton Jakarta Kemayoran. This role involves greeting guests, handling inquiries, collecting feedback, and collaborating with hotel departments. Candidates should have at least 2 years of related experience, a university degree, and a friendly, proactive attitude. Opportunity for personal growth in a diverse environment.

Qualifications

• Minimum 2 years experience in Guest Relations or Customer Care within hospitality.
• Neat appearance, friendly, honest, humorous, physically fit.
• Ability to handle guest complaints and feedback effectively.

Responsibilities

• Serve as the brand ambassador, creating a favorable first impression.
• Greet guests, answer queries, and escort them to various hotel services.
• Collect guest feedback and maintain guest satisfaction.

Skills

Mandarin proficiency

English proficiency

Customer service

Guest relations

Education

University graduate in hotel management or public relations

Job description

A leading global hospitality company is seeking a Guest Relation Officer fluent in Mandarin to create memorable first impressions and ensure exceptional guest experiences at DoubleTree by Hilton Jakarta Kemayoran. This role involves greeting guests, handling inquiries, collecting feedback, and collaborating with hotel departments. Candidates should have at least 2 years of related experience, a university degree, and a friendly, proactive attitude. Opportunity for personal growth in a diverse environment.