Mandarin-speaking Call Center Agent

Digital Tech Asia; Jawa Tengah; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in BPO industry is seeking a Mandarin-speaking Call Center Agent in Semarang. The role involves handling customer inquiries and ensuring high customer satisfaction. Qualifications include a Diploma (D3) and strong communication skills. Fresh graduates are welcome to apply.

Qualifications

• Minimum Diploma (D3) in any major.
• Strong communication and interpersonal skills.
• Willing to work in Semarang and follow shifting schedules if required.
• Customer-oriented with good problem-solving abilities.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle customer inquiries and complaints via phone in Mandarin.
• Assist customers in resolving issues.
• Record and update customer information accurately.
• Escalate complex issues to relevant departments.
• Maintain a professional tone in every interaction.
• Achieve performance targets.
• Ensure compliance with company policies.
• Collaborate with team members.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Customer-oriented

Education

Diploma (D3)

Job description

Position : The Mandarin-speaking Call Center Agent

Location : Semarang

Employment Type : Permanent

Role Summary:

Our client in BPO industry is looking for The Mandarin-speaking Call Center Agent will be responsible for handling inbound and outbound customer calls, providing assistance in Mandarin, and ensuring a high standard of customer satisfaction.

Key Responsibilities:

• Handle customer inquiries and complaints via phone in Mandarin.
• Assist customers in resolving issues
• Record and update customer information accurately in the system.
• Escalate complex issues to the relevant department when necessary.
• Maintain a professional, courteous, and empathetic tone in every customer interaction.
• Achieve daily and monthly performance targets (quality, productivity, and customer satisfaction).
• Ensure compliance with company policies
• Collaborate with team members and support continuous improvement initiatives.

Requirements:

• Minimum Diploma (D3) in any major.
• Strong communication and interpersonal skills.
• Willing to work in Semarang and follow shifting schedules if required.
• Customer-oriented with good problem-solving abilities.
• Fresh graduates are welcome to apply.