Mandarin Remote Logistics & Customer Support Specialist

Second Talent; Indonesia; Remote; IDR 111,712,000 - 133,808,000; Full time

Benefits offered by this job

Discretionary bonus

Fully remote

Job summary

Second Talent is seeking a Mandarin-speaking Customer Service & Operations Support specialist to work remotely from Indonesia. You will handle client inquiries, track shipments, and coordinate internal logistics with a focus on accuracy and timely updates.

The role requires at least 1 year in customer service or logistics, strong written communication in Mandarin and English, and proficiency with Microsoft Office.

Qualifications

• Fluent in Mandarin Chinese and English.
• Minimum 1 year of experience in customer service or logistics.
• Strong written communication and problem-solving mindset.
• Proficiency with Microsoft Office (Excel, Outlook) or similar tools.

Responsibilities

• Act as the primary point of contact for Mandarin-speaking clients via phone, email, and chat.
• Respond to inquiries regarding shipment status, delivery schedules, and logistic queries.
• Proactively resolve complaints and ensure customer satisfaction.
• Liaise with internal ops and logistics teams to coordinate accurate and timely updates.
• Assist in coordinating daily logistics operations such as order tracking, shipment scheduling, and basic inventory updates.
• Monitor shipment delays or issues and communicate solutions to stakeholders.
• Support in maintaining operational documentation and internal reports.

Skills

Mandarin Chinese

English

Tools

Microsoft Office

Job description

Second Talent is seeking a Mandarin-speaking Customer Service & Operations Support specialist to work remotely from Indonesia. You will handle client inquiries, track shipments, and coordinate internal logistics with a focus on accuracy and timely updates.

The role requires at least 1 year in customer service or logistics, strong written communication in Mandarin and English, and proficiency with Microsoft Office.