Manager, Retail Operation

PT. ADIDAS INDONESIA; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading sportswear company in Jakarta Utara is seeking a Retail Operations Manager to oversee retail business activities and ensure operational excellence. The ideal candidate will have at least 4 years of managerial experience in retail, preferably in the apparel or footwear sector. Responsibilities include implementing procedures, developing marketing plans, and ensuring compliance with corporate standards. This role combines strategic oversight with a focus on customer satisfaction and performance improvement.

Qualifications

• 4+ years of managerial experience in Retail Operations is preferred.
• Experience in apparel, fashion, or footwear is desirable.
• Must have advanced skills in Microsoft tools.

Responsibilities

• Implement Retail operating procedures and ensure compliance.
• Develop marketing plans to deliver sales and profitability targets.
• Track market performance and develop improvement projects.

Skills

Managerial experience in Retail Operations

Ability to work in international environment

Advanced experience in Microsoft tools

Education

University degree in Business Administration or Economics

Job description

Deliver the performance targets set for their businesses based on an in-depth understanding of local retail environment and retail operations. Direct operations of Retail business activities to ensure current and future plans of the organization are met. Oversee and direct activities of Retail and store managers in the achievement of business objectives.

Accountabilities

Functional:

Operation:

• Implement Retail operating procedures, policies and controls. Ensure Retail Operation Excellence.
• Ensure compliance with all statutory and corporate affairs requirements on a timely basis as appropriate.
• Develop and review marketing plans and opportunities to deliver sales and profitability target.
• Ensure delivery of 100% Customer Satisfaction & MSP results.

Data analysis:

• Supervise the preparation of new store business forecasts, budgets and reports on aspects of profitability, capital expenditure and operation performance where appropriate.
• Participate in group business planning and monitor results and policies of competitive organizations while preparing future plans and strategies.
• Manage key retail related research programs (mystery shopper & competitor benchmarking) and use the results to develop performance supporting projects for the markets.
• Track and benchmark (internally & externally) the markets performance, identify areas in need of support and develop projects with the markets to improve performance.

Budget & Expenses:

• Prepare and monitor revenue and expenditure in the retail stores/outlets to ensure attainment of profit objectives.

People:

• Provide coaching & feedback to direct reports and foster their performance development.
• Provide effective Standard Operation Training to Store Operations team.
• Contribute retail operations expertise to internal and external retail training program development. Control store operation’s KPIs, tracking of own KPIs.

Professional background / Experience

• Preferably 4+ years of managerial experience in Retail Operations.
• Preferably in apparel / fashion / footwear.
• Ability to work in international environment.
• University degree in Business Administration or Economics or equivalent.
• Advanced experience in Microsoft tools.

Retail & Consumer Products 51-100 employees

Inspired by our heritage, we push the boundaries of culture and human performance. Through sport, we have the power to change lives.

Headquartered in Herzogenaurach, Germany, we employ more than 59,200 people across the globe.