Manager, Global Employer Services (GES)

Deloitte PLT; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading professional services firm is searching for a Manager in Global Employer Services who will drive client engagements and provide exceptional mobility advisory services. You will lead a talented team and collaborate across functions to ensure compliance and operational efficiency. The ideal candidate should have at least 5 years of experience in mobility advisory, preferably in a Big 4 firm, along with strong project management and communication skills. This is a full-time, permanent position based in Jakarta.

Qualifications

• Minimum 5 years of experience in mobility advisory and compliance.
• 1 year of managerial level experience in mobility tax.
• Background in Big 4 or multinational firms is desirable.

Responsibilities

• Lead end-to-end mobility engagements ensuring compliance.
• Act as primary client contact and resolve mobility challenges.
• Drive business development and identify new service opportunities.
• Enhance operational efficiency through standardized processes.
• Develop relationships with government authorities.
• Coach and empower team members for their potential.

Skills

Project management

Stakeholder management

Client relationship skills

Communication skills

Problem-solving

Analytical mindset

Education

Bachelor's degree in Law, Business Administration, HR, Foreign Trade

Postgraduate or professional certifications in HR, Legal, or Tax

Job description

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Manager, Global Employer Services (GES)

Type of Employment: Permanent - FullTime

Location: Ho Chi Minh City, Ho Chi Minh City, VN

About the Role

We are looking for a passionate and experienced Manager to join our Global Employer Services (GES) team — part of one of the largest and most dynamic professional services firms.

This is a strategic leadership role where you will drive client engagements, build strong relationships with government authorities, and lead a talented team to deliver exceptional mobility advisory services to multinational clients across industries.

Key Accountabilities

• Lead and oversee end-to-end mobility engagements, including but not limited to Personal Income Tax, Compulsory Insurance, Labor, Immigration matters for Vietnamese and foreign employees in Vietnam, ensuring full compliance and excellence in delivery.
• Act as the primary client contact, managing expectations, resolving complex mobility challenges, and providing timely, practical, and business-oriented advice.
• Drive business development with a growth mindset by identifying new service opportunities, going out to the market, preparing proposals, and supporting strategic client pursuits in collaboration with Partners and Directors.
• Enhance operational efficiency by standardizing processes, leveraging technology (including AI tools), and ensuring effective risk management and documentation.
• Develop strong working relationships with government authorities (at national and local level) to facilitate smooth processing and issue resolution for clients.
• Coach, inspire, and empower team members to reach their potential — providing on-the-job guidance, constructive feedback, and formal training sessions.
• Collaborate across functions (Personal Income Tax, Payroll, Social Insurance, etc.) to deliver integrated, end-to-end mobility solutions for multinational clients.
• Participate in regional initiatives and contribute to cross-border projects within the Global Employer Services network.

Requirements

Education and Certification

• B degree in Law, Business Administration, Human Resources, Foreign Trade, or related disciplines.
• Postgraduate or professional certifications in HR, Legal, or Tax fields are a plus.

Experience and Technical skills

• Minimum 5 years of professional experience in mobility advisory and compliance with at least 1 year at managerial level experience in mobility tax.
• Background in Big 4 or multinational professional services firms is highly desirable.
• Experience in managing client portfolios, government liaison, and cross-functional projects.
• Exposure to Personal Income Tax, Payroll, and Labor advisory services is an advantage.
• Deep understanding of Vietnam’s framework of Personal Income Tax, labor regulations, and related compliance matters.

Other skills

• Strong project management, stakeholder management, and client relationship skills.
• Excellent communication skills in both English and Vietnamese, with the ability to influence and present confidently to clients and authorities.
• Proven ability to lead teams, manage workloads effectively, and deliver high-quality results under pressure.
• Professional, analytical, and proactive mindset with strong problem-solving and critical-thinking skills.
• A growth-oriented leader who is passionate about people, innovation, and making an impact that matters.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.