Mall Operations Manager

PT. NIRVANA WASTU PRATAMA (NWP Property – DKI Jakarta); Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading property developer in Indonesia is inviting top professionals to join as Mall Operations Manager. This role involves managing daily operations of the mall, optimizing budgets, and ensuring tenant satisfaction through effective communication and collaboration. Ideal candidates should have a Bachelor’s degree and at least 5 years of experience in commercial property operations.

Qualifications

• Min. 5 years experience in mall/commercial property operations.
• Strong understanding of facility management & building systems.
• Willingness to work flexibly, including weekends and emergencies.

Responsibilities

• Manage daily mall operations (cleanliness, security, facilities, parking).
• Control and optimize operational budget (Opex) & investments (Capex).
• Support revenue target achievement through cross-team collaboration.
• Ensure all activities meet the applicable operational standards & SOP.

Skills

Facility management

Communication

Leadership

Operational management

Education

Bachelor's degree in Management, Engineering, or related field

Job description

📍 Penempatan: Beberapa area NWP Property group

Tentang Kami

NWP Property Group adalah salah satu perusahaan pengembang dan pengelola pusat perbelanjaan terbesar di Indonesia. Dengan portofolio mall yang tersebar luas di berbagai kota, kami berkomitmen menciptakan pusat ritel yang dinamis, efisien, dan berdampak positif bagi tenant maupun pengunjung.

Kami mengundang profesional terbaik untuk bergabung sebagai Mall Operations Manager—peran penting yang akan memastikan operasional mall berjalan optimal dan mendukung pertumbuhan bisnis kami.

Responsibilitas

• 🛠️ Mengelola operasional harian mall (kebersihan, keamanan, fasilitas, parkir)
• 💰 Mengontrol dan mengoptimalkan anggaran operasional (Opex) & investasi (Capex)
• 📊 Mendukung pencapaian target pendapatan dengan kolaborasi lintas tim
• 🧰 Menjaga performa seluruh equipment & fasilitas gedung tetap prima
• 🤝 Menjalin komunikasi yang efektif dengan tenant, menangani keluhan dengan cepat
• 📋 Memastikan seluruh kegiatan sesuai standar operasional & SOP yang berlaku
• 🎯 Meningkatkan kepuasan tenant & customer melalui inisiatif layanan berkualitas

Kualifikasi

Pendidikan min. S1 (Manajemen, Teknik, atau bidang terkait)

Pengalaman min. 5 tahun di operasional mall/properti komersial

Pemahaman mendalam tentang facility management & building systems

Leadership kuat, komunikatif, dan mampu bekerja dalam tekanan

Siap ditempatkan di berbagai wilayah Indonesia

Bersedia bekerja fleksibel, termasuk akhir pekan & kondisi darurat

Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Are you available to travel for this role when required?
• How many years' experience do you have as a Mall Manager?

Apa yang bisa saya dapatkan sebagai Manajer Operasional