Logistics Customer Service Lead (Import)

J&T Cargo (PT Global Jet Cargo); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An established logistics company located in Jakarta Utara is searching for a Customer Service Supervisor. This role involves leading a customer service team, managing client relationships, and ensuring compliance with customs regulations. The ideal candidate has at least 3 years of experience in customer service within the logistics and shipping sectors. Strong leadership skills, proficiency in Microsoft Office, and the ability to solve complex customer issues are essential. Join us in delivering exceptional service and fostering client satisfaction.

Qualifications

• At least 3 years of experience in Customer Service, particularly in Logistics and Shipping.
• Excellent interpersonal and communication skills, with a positive attitude.
• Strong ability to manage multiple tasks simultaneously.

Responsibilities

• Lead and mentor the customer service team to meet operational KPIs.
• Handle inquiries and escalations from key customers regarding shipments.
• Prepare operational reports for management.

Skills

Customer Service

Interpersonal skills

Organizational skills

Problem-Solving

Leadership

Data-Driven Decision Making

Tools

Microsoft Office

Google Workspace

Job description

An established logistics company located in Jakarta Utara is searching for a Customer Service Supervisor. This role involves leading a customer service team, managing client relationships, and ensuring compliance with customs regulations. The ideal candidate has at least 3 years of experience in customer service within the logistics and shipping sectors. Strong leadership skills, proficiency in Microsoft Office, and the ability to solve complex customer issues are essential. Join us in delivering exceptional service and fostering client satisfaction.