Logistic Project

Shopee; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce platform in Jakarta Utara seeks an experienced professional to join their Operations team. You'll focus on logistics project management, analyze operational issues, and enhance customer service metrics. Ideal candidates have at least 5 years of relevant experience and are fluent in English. This role requires collaboration across various teams and proficiency in Excel and PowerPoint.

Qualifications

• Minimum 5 years of experience in project management, consulting, or strategy.
• Experience in logistics or operations preferred.
• Fluency in English required.

Responsibilities

• Analyze logistic and operation challenges, recommending solutions.
• Manage end-to-end logistic projects and improvements.
• Collaborate across divisions to enhance performance metrics.
• Prepare regular reports and presentations for stakeholders.

Skills

Logistic analysis

Project management

Customer service enhancement

Stakeholder collaboration

Excel proficiency

Good communication skills

Tools

Excel

PowerPoint

Job description

Overview

The Operations teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Responsibilities

• Strategic analysis of logistic (3PL) and operation-related problems, define root causes, and recommend solutions.
• Lead end-to-end logistic project management and coordination of recommended solutions.
• Drive continuous improvement initiatives focused on enhancing customer experience and improving core Customer Service (CS) metrics, such as CSAT, handling time, complaint rate, and resolution of high aging, high contact, and long-tail cases from a logistic angle.
• Actively collaborate with stakeholders from cross-divisions and cross-business units, acting as a liaison for cross-functional initiatives across Operations and Non-Operations teams to ensure alignment and minimize negative impact on customer-facing performance metrics.
• Conduct regular and ad-hoc reports (in deck or sheet format) and deliver presentations to relevant stakeholders.

Qualifications

• 5 years min experience in project, management consulting, strategy, or director's office, preferably has experience in logistics or operations.
• Fluent in English (written & verbal) with good communication skills
• High attention to details
• Proficient in using Excel / G-sheet & PowerPoint / G-slide
• Good structure, decent logic, good with numbers