Lifestyle Concierge

International SOS; Daerah Khusus Ibukota Jakarta; On-site; IDR 332.557.000 - 498.837.000; Full time

Job summary

A leading concierge services company in Jakarta is seeking a Lifestyle Concierge to engage with clients and manage requests. This role emphasizes customer service skills and attention to detail in a dynamic environment. Candidates should have a degree in a related field and at least 2 years of customer service experience. Fluency in English is required, and additional languages are a plus. Join a team that values service excellence.

Qualifications

• 2+ years of experience in customer service.
• Fluency in English; additional languages are an asset.

Responsibilities

• Independently fulfill high-profile client requests.
• Handle escalated customer service issues.
• Build rapport with customers to understand preferences.

Skills

Customer service skills

Attention to detail

Communication skills

Influencing skills

Education

University degree in Business Administration or related field

Job description

About Aspire Lifestyles

Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and digital offerings. Our commitment to innovation, excellence, and social responsibility ensures we create memorable experiences and provide outstanding service for our clients.

For more information, visit www.aspirelifestyles.com.

Position Summary

As a Lifestyle Concierge at Aspire Lifestyles, you will engage with diverse clients to deliver exceptional service experiences. This role allows you to showcase your customer service skills, attention to detail, and ability to thrive in a dynamic environment. You will manage and fulfill customer requests for both standard and high-profile clients via phone, email, and chat, utilizing various resources to provide prompt, professional, and concise responses. Upholding the highest levels of customer service and quality, you will contribute to our mission of delivering superb service, information, and communication in every interaction. Join our team and be part of a company that values excellence and customer satisfaction.

Key Responsibilities

• Independently fulfill high-profile client requests and demo tasks through various communication mediums.
• Handle escalated customer service issues and vendor communication with discretion.
• Ensure positive customer experiences and provide accurate, timely information.
• Deliver services per contractual agreements and handle requests tactfully.
• Build rapport with customers to understand their preferences and make outbound calls as needed.
• Adhere to high-quality customer service standards and utilize resources effectively.
• Communicate responses clearly, professionally, and concisely, representing clients' brands courteously.
• Participate in meetings and training sessions to enhance customer assistance skills.
• Use enterprise solutions to assist customers and manage customer data.
• Follow client and company policies when interacting with customers.
• Manage multiple tasks and prioritize effectively in a fast-paced environment.

Job Requirements

• Education: University degree in Business Administration, Hospitality & Tourism, Marketing, Communication or a related field.
• Working experiences : 2+ years of experience in customer service.
• Competency: Influencing and communication skills.
• Language requirement : Fluency in English. Other languages is an asset.