Learning Support Specialist

Cadmus; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global EdTech company is seeking a Learning Support Specialist to enhance the experience of educators and students. The role involves guiding users in product integration, redesigning assessments, and building a scalable support function. Ideal candidates have experience in higher education or EdTech, and a passion for providing outstanding user support. The company offers an inclusive workplace striving for educational equity.

Benefits

Learning allowances

Diverse and inclusive workplace

Mission-driven team

Qualifications

• Experience working in higher education or EdTech industry.
• Assisting users with product-related inquiries is essential.
• Ability to design and deliver engaging training sessions.

Responsibilities

• Ensure positive experiences for teachers and students using support.
• Guide users through the setup and integration of our product.
• Redesign assessments using Cadmus template gallery.

Skills

Experience in higher education or EdTech

User support and troubleshooting

Designing engaging training sessions

Building positive relationships

Developing and evaluating assessments

Detail-oriented problem-solving

Tools

HubSpot

Notion

Retool

Job description

Meet Cadmus
At Cadmus, we believe every student should have equal opportunity to achieve academic excellence, that's why we're changing how the world learns Cadmus is a global EdTech company purposefully built for the higher education sector to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment through one powerful platform. Built on rich, student-centric values, Cadmus empowers students to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world.

A Bold Plan for Global Impact
At Cadmus, we're working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.

That's why we need a high-performing
Learning Support Specialist
to join our team and support our teacher users.

Support Team
The Cadmus support team is responsible for handling all incoming support requests from teachers and students, onboarding new users, and delivering training to users. The support team uses a range of online platforms such as HubSpot, Retool, Notion and Cadmus itself. We aim to provide exemplary support to our users, in the most professional, caring way possible.

Requirements
As we expand Cadmus from Australia to the rest of the world, your role will help us deliver powerful teaching training and support at scale, and in turn, improve the learning quality for millions of students. You will be responsible for helping us deliver outstanding training and onboarding to our users.

Reporting to the Learning Support Lead, our
Learning Support Specialist
will:

• Ensure that all teachers and students that use our support channel have a positive experience.
• Help our users learn how to use our product, guiding them through the setup, integration, management and analysis.
• Redesign assessments for users on our platform using our Cadmus template gallery.
• Build out our online assignment template gallery until we have a best practice version of each major assessment task.
• Show academics how to use our learning analytics to better understand student engagement and learning.
• Review setup assignments before they are released to ensure all assessments meet our quality standards.
• Support the building of a scalable, global support function.
• Streamline our help desk ticket process, championing a culture of customer support best practice.

Professional Skills & Experience

• You have worked in higher education, EdTech, or similar industry.
• Experience assisting users with product-related inquiries and troubleshooting.
• Enthusiasm for learning to design and deliver engaging training sessions or workshops.
• Aptitude for building positive relationships with individuals in various settings.
• Interest in developing and evaluating assessments that support learning objectives.
• Detail-oriented approach to problem-solving and a desire to provide excellent user support.

Benefits

• Learning allowances; we genuinely provide educational opportunities to all, including the Cadmus team.
• A diverse and inclusive workplace where there are no barriers to anyone succeeding.
• A surrounding team of mission-driven individuals who genuinely love what they do.

Hiring Process

Please apply online with your resume, and instead of a cover letter, we would love you to answer a few questions. While we review your application, get to know us by visiting (complete our values quiz) and following our social channels (Linkedin, Facebook and Twitter).

Inclusivity at Cadmus

At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus. If you need assistance or accommodations made due to a disability, please