Learning & Development Supervisor

SEVEN Retail; Daerah Khusus Ibukota Jakarta; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A retail company in Jakarta seeks a Training Specialist to develop onboarding and skills training for new hires. Responsibilities include conducting assessments, managing training logistics, and collaborating with operational teams to ensure quality. Candidates should have a bachelor's degree and 3–5 years of relevant experience. This role offers a chance to significantly impact team performance and operational readiness.

Qualifications

• 3–5 years of experience in training, operations, or sales development roles.
• Experience in training sales, customer service, or operational teams is preferred.
• Familiarity with telesales processes, customer journey, and operational SOPs.

Responsibilities

• Develop and deliver onboarding programs for new employees.
• Conduct periodic skill assessments and refresher training.
• Manage training schedules, attendance, materials, and documentation.

Skills

Training Development

Sales Process Knowledge

Customer Handling

Performance Monitoring

Coaching

Education

Bachelor’s degree in Business, Education, Psychology, or related field

Job description

Job Description

Training & Onboarding

1. Develop and deliver onboarding programs for newly hired Student Advisors, Headmasters, and Telesales Agents.
2. Conduct skills-based training covering sales processes, customer handling, school operations, and SOP compliance.
3. Facilitate product knowledge and system-training sessions to ensure operational readiness.
4. Evaluate trainee performance and identify follow-up coaching needs before deployment.

Performance Development & Quality Assurance

1. Conduct periodic skill assessments and refresher training to maintain consistent service quality.
2. Monitor operational performance data to identify gaps and design targeted training interventions.
3. Collaborate with Operations, Sales, and Customer Experience teams to ensure training aligns with business targets and service standards.

Recruitment Support

1. Participate in the interview and assessment process for Student Advisors, Headmasters, and Telesales Agents.
2. Conduct role-specific simulations (e.g., sales pitch, case discussions) to evaluate candidate competency.
3. Provide hiring recommendations based on competency frameworks and training observations.

Training Administration & Reporting

1. Manage training schedules, attendance, materials, and documentation.
2. Track and report training effectiveness, readiness of new hires, and competency progression.
3. Maintain updated training manuals and SOP-related learning resources.

Job Requirements

1. Bachelor’s degree in Business, Education, Psychology, or related field.
2. 3–5 years of experience in training, operations, or sales development roles.
3. Experience in training sales, customer service, or operational teams is preferred.
4. Familiarity with telesales processes, customer journey, and operational SOPs.