Lead Internal Auditor - IT - Payment

Gotogroup; Jakarta Pusat; On-site; IDR 900,000,000 - 1,500,000,000; Full time

Job summary

GoTo Group is seeking an Internal Audit Lead to steer risk-based audits across payment systems, controls, and technology-enabled processes. You will partner with process owners and tech teams to identify gaps, evaluate risk exposure, and translate findings into actionable recommendations that strengthen governance and resilience.

You will plan fieldwork, perform testing, manage stakeholders, and drive continuous improvement of audit methodologies.

Qualifications

• 6-8 years of professional experience in internal audit, IT audit, operational audit, risk management, internal controls, or related assurance functions.
• Strong knowledge of payment systems, payment processing, transaction flows, reconciliation, settlement, digital payments, fintech, or other technology-driven financial ecosystems.
• CISA certification is mandatory; familiarity with BI/data analytics is valued.

Responsibilities

• Lead risk-based audits across payment systems and related processes.
• Assess end-to-end processes for control gaps, inefficiencies, and potential fraud risks.
• Evaluate application and automated controls, system integrations, and data flows.
• Plan risk assessments, define scope and testing procedures, perform fieldwork and testing, document findings.
• Develop clear audit findings with root causes and actionable recommendations.
• Partner with process owners and stakeholders to validate findings and monitor remediation.
• Contribute to audit methodology, data analytics, and continuous improvement.

Skills

CISA certification

Payment systems knowledge

IT audit

Stakeholder management

Regulatory awareness

Education

Bachelor's degree

Job description

About the Role

At GoTo, our business operates at immense scale, speed, and complexity across a technology-driven ecosystem. As the Internal Audit Lead, you will lead the end-to-end execution of risk-based audits, assessing operational processes, internal controls, and technology-enabled risks across the organization. Working closely with business and technology stakeholders, you will identify control gaps, evaluate risk exposure, and translate audit findings into practical recommendations that strengthen governance and operational resilience. This role offers broad exposure to complex business environments and requires strong technical audit expertise, stakeholder management, and the ability to deliver high-quality, actionable audit insights.

Risk-Based Audit Execution

Plan and execute risk-based audits across payment systems and processes, covering areas such as payment processing, transaction lifecycle, reconciliation, settlement, refunds, chargebacks, and payment operations.

Process & Control Assessment

Assess end-to-end business processes to identify control gaps, operational inefficiencies, leakage points, and potential fraud risks, and evaluate the adequacy and effectiveness of existing controls.

Technology & Automated Control Audits

Evaluate application controls, automated controls, system integrations, data flows, access controls, and technology-enabled processes supporting payment systems.

Audit Planning & Fieldwork

Conduct risk assessments, define audit scope and testing procedures, perform fieldwork and control testing, analyze evidence, and ensure audit working papers meet established audit methodology and quality standards.

Audit Reporting & Recommendations

Develop clear and concise audit findings, identify root causes and potential business impacts, and provide practical recommendations to strengthen payment controls and mitigate identified risks.

Stakeholder Management & Remediation

Partner with process owners and business stakeholders to validate audit findings, communicate key risks, and monitor management action plans through to timely remediation.

Audit Quality & Continuous Improvement

Contribute to enhancing audit methodologies, data analytics, control testing approaches, and continuous monitoring techniques for payment-related risks.

6-8 years of professional experience in internal audit, IT audit, operational audit, risk management, internal controls, or related assurance functions, with experience in payment systems or technology-enabled financial services highly preferred.

Strong experience in payment systems, payment processing, transaction flows, reconciliation, settlement, digital payments, fintech, or other technology-driven financial ecosystems is highly preferred.

Strong knowledge of IT audit, risk-based audit methodologies, internal control frameworks, application and automated controls, system integrations, and technology risk.

Familiarity with Bank Indonesia (BI) regulations, regulatory requirements, and supervisory expectations, particularly those relevant to payment systems, technology risk, information security, and internal controls, is highly preferred.

CISA (Certified Information Systems Auditor) certification is mandatory, given the technology-focused audit scope and regulatory exposure.

Strong analytical and problem-solving skills, with the ability to assess complex payment processes, identify control weaknesses, perform root-cause analysis, and develop practical recommendations.

Strong written and verbal English communication skills, with the ability to clearly communicate audit findings and prepare concise audit reports and documentation.

Strong stakeholder and project management capabilities, with the ability to work effectively with business, technology, finance, risk, and regulatory stakeholders under tight timelines.

About the Team

Our team, GoTo Internal Audit, is a growing group of dedicated auditors with deepening expertise in our respective areas. As part of GoTo’s Internal Audit function, we support the Board’s oversight role and provide guidance to Management on operational efficiency, risk management, and asset protection across GoTo, Gojek, and GoTo Financial.

Our goal is to be a trusted business partner by delivering high-quality audits that help improve operational excellence through stronger controls and governance practices, while offering valuable insights on the transparency of performance in relation to business objectives. As a publicly listed company, we also play a key role in safeguarding stakeholders’ interests, ensuring asset protection, and maintaining regulatory compliance.

About GoTo Group

GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.

The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.