Lead Garage Support

TecAlliance; Emea; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global automotive data provider is seeking a Team Lead Garage Support to manage a dedicated team providing technical support to independent workshops. The role involves leading the team, driving performance, and ensuring high-quality service delivery. Candidates should have automotive expertise and leadership experience, with fluency in German and English. This position offers a hybrid working model and various employee benefits.

Benefits

Unlimited contract

Company pension plan

Group accident insurance

Hybrid remote work

Structured onboarding

30 days vacation

Flexible working hours

Discounts on corporate benefits program

Qualifications

• Strong understanding of the aftermarket, repair processes, and electronic troubleshooting.
• Confident with data handling, reporting, and tools such as Excel.
• 4–5 years in people management, with proven ability to motivate, coach, and develop teams.
• Skilled in communication and solution-driven handling of customer needs.
• Fluent in German and English; Spanish, French or Italian is a plus.

Responsibilities

• Manage and develop a team of Garage Support Representatives.
• Take ownership of team results and daily operations.
• Ensure effective planning, reporting, and control of ongoing projects.
• Train and support team members to deliver top-quality service.
• Define goals and align with international departments.

Skills

Automotive Expertise

Analytical Skills

Leadership Experience

Customer Orientation

Fluent in German and English

Tools

Excel

Access/SQL

Job description

Overview

TecAlliance interconnects entirely global automotive aftermarket data & and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m / w / d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years.

Lead the Future of Automotive Data at TecAlliance!

Join TecAlliance and make a real impact by driving the delivery of high-quality Repair & Maintenance Information for independent workshops across Europe. As Team Lead Garage Support (m / f / d) , you’ll lead a dedicated team that helps workshop customers solve complex technical or electronic vehicle issues, ensuring they receive reliable data and expert assistance every day.

Tasks

• Lead & Inspire : Manage and develop a team of Garage Support Representatives focused on providing technical support to independent workshops.
• Drive Performance : Take full ownership of team results, including resource and budget planning, scheduling, and daily operations.
• Plan & Execute : Ensure effective planning, reporting, and control of ongoing projects to maintain smooth and efficient workflows.
• Empower & Support : Make sure all team members are well-trained, supported, and equipped to deliver top-quality, person-centered service.
• Collaborate Globally : Define clear goals, align with international departments, and ensure all employees understand and achieve their objectives.

Qualifications

• Automotive Expertise : Strong understanding of the aftermarket, repair processes, and electronic troubleshooting.
• Analytical Skills : Confident with data handling, reporting, and tools such as Excel; Access / SQL are a plus.
• Leadership Experience : 4–5 years in people management, with proven ability to motivate, coach, and develop teams.
• Customer Orientation : Skilled in communication and solution-driven handling of customer needs.
• Languages : Fluent in German and English (Spanish, French or Italian is a plus).

Benefits

Contracts, Salary, and non-monetary benefits

💪 All our contracts are by default unlimited (probation period is six months).

💪 Compensation package : 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance.

🌏 Company credit card for travel : whenever you travel a lot you know the struggle. You have to cover travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly.

💪 Company pension plan.

🛡️Group accident insurance.

🚴♀️ Bike leasing.

🛒 Discounts on our corporate benefits program with a broad range of partners.

🍏 in case you work on one of our sites, we offer subsidized meals.

Location-independency / flexibility

💯 Hybrid Remote – we work remotely within Germany and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at any of our sites in Germany.

🚀 Structured Onboarding : you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal.

👩💻 Set-up : notebook, headset and mouse will be provided, other equipment upon request / need.

🏖 Vacation : 30 days a year.

⚖️ Balance job & life : Flexible working hours : you decide where and when you work.

Culture

❤️🔥 Kununu Top Company 2023 : we’re proud to state that our score currently sits at 4,2 / 5 score with an 85%+ recommendation rate.

🧬 We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team.

🎟️ Team culture is Key! We have fun at work and beyond : There is always something to celebrate and regular team events.

🦄 Come as you are – do you prefer T-shirts over a shirt? Great.

💡 Your contribution matters : shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team.