Laundry Manager

Fairmont Hotels & Resorts; Jakarta Timur; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Fairmont Hotels & Resorts is seeking a Laundry Manager based in Jakarta Timur, Indonesia. The role entails overseeing daily operations of the Laundry Department, ensuring high standards in processing guest laundry, staff uniforms, and linens.

The ideal candidate will have a diploma or degree in Hospitality Management and a minimum of 5 years experience in hotel laundry operations, including leadership experience in a luxury hotel. Knowledge of laundry chemicals and operational safety is essential.

Qualifications

• Minimum 5 years of experience in hotel laundry operations.
• At least 2 years in a supervisory or managerial role.
• Knowledge of laundry chemicals and fabric care.

Responsibilities

• Manage daily laundry operations, including guest laundry and uniforms.
• Lead and develop the laundry team.
• Ensure compliance with health and safety policies.

Skills

Leadership and training

Quality control procedures

Problem-solving

Knowledge of fabric care

Education

Diploma or Bachelor's Degree in Hospitality Management

Job description

Job Description

The Laundry Manager is responsible for overseeing the daily operations of the Laundry Department to ensure the highest standards of quality, efficiency, and service excellence in processing guest laundry, staff uniforms, linen, and terry items throughout the hotel.

What You Will Be Doing

• Manage and supervise all daily laundry operations, including guest laundry, dry cleaning, uniforms, linen, and terry processing.
• Lead, train, coach, and develop the laundry team to achieve operational excellence and high productivity.
• Maintain quality control procedures to ensure proper handling, cleaning, finishing, and presentation of all textile items.
• Control departmental expenses, including labor, chemicals, utilities, and operating supplies, to achieve budget targets.
• Coordinate preventive maintenance programs and ensure all laundry equipment is operating efficiently and safely.
• Ensure compliance with health, safety, hygiene, environmental, and hotel policies and procedures.
• Handle guest concerns and service recovery related to laundry operations in a professional and timely manner.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 5 years of experience in hotel laundry operations, including at least 2 years in a supervisory or managerial role within a luxury hotel environment.
• Strong knowledge of commercial laundry operations, fabric care, stain removal techniques, textile management, and laundry chemicals.
• Excellent organizational, planning, and problem‑solving abilities.
• Knowledge of luxury hotel standards and guest service excellence.
• Familiarity with laundry machinery, equipment maintenance, and operational safety procedures.
• Ability to work in a fast‑paced environment while maintaining exceptional attention to detail and service standards.

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.