KYC & TM Delivery Lead

PwC South East Asia Consulting; Kota Yogyakarta; On-site; IDR 223,200,000 - 357,120,000; Full time

Job summary

PwC South East Asia Consulting in Yogyakarta, Indonesia, is seeking a Team Leader to direct day-to-day KYC and Transaction Monitoring delivery. You will manage analysts and quality control staff, ensure performance targets, and uphold regulatory standards.

The role requires strong leadership and an ability to drive continuous improvement in a high-volume setting. You will coordinate with operations leadership, optimize workflows, provide coaching, and drive continuous improvement while

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Economics, or related field.
• Typically 5+ years of experience in financial crime operations, KYC, TM, or AML.
• At least 2 years of experience leading or supervising teams in a delivery or operations environment.
• Strong working knowledge of either KYC or Transaction Monitoring processes and regulatory expectations.
• Experience in high-volume, regulated, or managed services environments.
• Strong analytical and problem-solving skills and ability to make sound judgments.
• Strong written and verbal communication skills.

Responsibilities

• Lead day-to-day delivery of assigned KYC or TM workloads.
• Allocate cases, manage priorities, and balance team capacity against delivery targets.
• Monitor productivity, quality outcomes, and adherence to turnaround times.
• Identify delivery risks and capacity gaps and escalate proactively.
• Provide coaching, guidance, and performance feedback to analysts and QC staff.
• Conduct regular check-ins, huddles, and performance discussions.
• Support onboarding and ramp-up of new team members.
• Foster accountability, engagement, and a high-performance team culture.
• Act as first-line escalation point for delivery issues and operational risks.
• Provide status updates and insights to Operations Managers.
• Support implementation of process updates or changes in scope.

Skills

Team leadership

Delivery management

Analytical thinking

Communication skills

Education

Bachelor’s degree in Accounting, Finance, Business, Economics, or related field

Job description

PwC South East Asia Consulting in Yogyakarta, Indonesia, is seeking a Team Leader to direct day-to-day KYC and Transaction Monitoring delivery. You will manage analysts and quality control staff, ensure performance targets, and uphold regulatory standards.

The role requires strong leadership and an ability to drive continuous improvement in a high-volume setting. You will coordinate with operations leadership, optimize workflows, provide coaching, and drive continuous improvement while