KYC Onboarding & Client Experience Specialist

Doo Consulting Limited; Jakarta Selatan; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Doo Consulting Limited is seeking a diligent KYC/AML specialist to support onboarding for an Indonesian entity regulated by Bappebti. You will verify client documents, perform CDD/EDD checks, and ensure onboarding complies with AML policies.

The role also includes handling inquiries and maintaining accurate records for audits. You will collaborate with Compliance, Risk, Operations, Sales, and Tech to resolve complex cases, while navigating regulated fintech environments and support to obtain the

Qualifications

• Experience in KYC, CDD, EDD, or AML in financial services or fintech.

Responsibilities

• Review and verify client documents (KTP, NPWP, KK, address proofs) and perform identity checks.
• Carry out CDD and EDD for individuals and corporates.
• Support onboarding and account-related requests via Zendesk and other channels.
• Perform ongoing reviews and maintain audit-ready client records.
• Identify high-risk cases and escalate to Compliance with ownership of resolution.

Skills

KYC AML

CDD/EDD

Client support

Zendesk CRM

Tools

Zendesk

CRM systems

Job description

Doo Consulting Limited is seeking a diligent KYC/AML specialist to support onboarding for an Indonesian entity regulated by Bappebti. You will verify client documents, perform CDD/EDD checks, and ensure onboarding complies with AML policies.

The role also includes handling inquiries and maintaining accurate records for audits. You will collaborate with Compliance, Risk, Operations, Sales, and Tech to resolve complex cases, while navigating regulated fintech environments and support to obtain the