Knowledge Management Specialist

RecruitGo; Indonesia; Remote; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading EOR company is seeking a Knowledge Management Specialist for remote work in the Philippines. The role focuses on creating and maintaining documentation, collaborating with cross-functional teams, and requires strong communication skills and experience with knowledge base platforms. Competitive salary of PHP 50,000 - PHP 70,000 based on experience, project-based employment with opportunities for growth and inclusivity.

Benefits

Competitive salary

Work-from-home flexibility

Diverse and inclusive work environment

Qualifications

• Strong understanding of Knowledge Management principles.
• Proven experience in technical writing or content creation.
• Ability to explain complex software features clearly.

Responsibilities

• Create and maintain online knowledge base articles.
• Collaborate with teams to gather information on updates.
• Translate technical concepts into easy-to-understand content.

Skills

Strong written communication skills

Attention to detail

Understanding of Knowledge Management principles

Experience with knowledge base platforms

Technical writing expertise

Ability to work independently and collaborate

Tools

Zendesk Guide

Freshdesk

Confluence

Jira

Trello

Job description

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is in search of a Knowledge Management Specialist based in the Philippines.

Aside from your established skills and expertise, we are also looking for someone who has strong written communication skills with exceptional attention to detail, and the ability to work independently while collaborating with cross‑functional teams.

Responsibilities

• Create, maintain, and update online knowledge base articles, user guides, and tutorials for customers.
• Develop and maintain internal support documentation, including standard operating procedures (SOPs) and troubleshooting guides.
• Collaborate with support, product, and development teams to gather information on new features, updates, and workflows.
• Translate technical concepts into clear, concise, and easy-to-understand content for non‑technical audiences.
• Review and refine existing documentation to ensure accuracy, consistency, and alignment with brand tone and style.
• Organise and structure content for easy navigation and searchability.
• Assist with content formatting, screenshots, diagrams, and other visual aids to enhance user understanding.
• Monitor feedback from users and the support team to improve and expand documentation.

Qualifications

Must‑Haves

• Strong understanding of Knowledge Management principles, especially in service delivery environments.
• Content design and enablement expertise, including creating visual guides, walkthroughs, and training materials.
• Proven experience in technical writing, content creation, or documentation (ably within a SaaS or software environment).
• Strong written communication skills with exceptional attention to detail.
• Ability to understand complex software features and explain them in plain language.
• Experience working with knowledge base platforms (e.g., Zendesk Guide, Freshdesk, Confluence, or similar).
• Familiarity with content structuring, SEO for help articles, and version control of documents.
• Ability to work independently while collaborating with cross‑functional teams.
• Previous experience in the dental, healthcare, or SaaS industry is highly desirable but not essential.

Nice‑to‑Haves

• Experience testing SaaS products in healthcare or dental industries.
• Familiarity with bug tracking tools (e.g., Jira, Trello, or similar).
• Knowledge of basic SQL for data verification.
• Understanding of API testing concepts.
• Exposure to automated testing tools e.g. Selenium, Katalon (even at a basic level).

Why RecruitGo?

RecruitGo seamlessly links world‑class business partners with top‑tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Benefits & Offer

• Salary Range: PHP 50,000 - PHP 70,000 (negotiable depending on experience)
• Work Schedule: 40 hours a week, 7:00 AM to 4:00 PM Manila time
• Work Setup: Work‑from‑home in the Philippines
• Employment Status: Project‑based (renewable every year)
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

Do you have a strong understanding of Knowledge Management principles?

How many years of experience do you have in technical writing?

Do you have experience in a SaaS or software environment? If yes, in which specific company in your resume?

Do you have experience working with knowledge base platforms (e.g., Zendesk Guide, Freshdesk, Confluence, or similar)?

We need someone who has very strong English communication skills. Please rate your English communication skills on a scale of 1 to , with 5 being the highest.

Do you have your own equipment?

How soon can you start at work?

How much is your previous monthly salary in PHP?

How much is your expected monthly salary in PHP?

RecruitGo is dedicated to safeguarding and respecting your privacy. We assure you that your personal information will only be processed for recruitment purposes. Occasionally, we may reach out to you with new opportunities aligned with your interests. By submitting your Job Application Data, you explicitly grant the company consent to collect, process, store, retain, update, and retrieve your personal information.