Key Account Manager - Paylater (Online Merchant & Partner)

Cermati; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company is seeking a Key Account Manager to maintain and enhance relationships with online merchants and partners. The role involves leading account management strategies, ensuring deliverable achievements, and fostering collaboration across functions. Candidates should possess a Bachelor's Degree, 3-5 years of relevant experience, and fluency in both English and Bahasa. Strong communication and strategic planning skills are essential. This is a full-time position based in Jakarta Pusat.

Qualifications

• 3-5 years of experience in a client-facing or customer success role.
• Fluency in English and Bahasa is required.
• Strong execution skills and attention to detail.

Responsibilities

• Serve as the primary point of contact for key accounts.
• Develop and execute strategic account plans.
• Collaborate with internal teams to align solutions with client goals.

Skills

Client relations

Strategic planning

Problem-solving

Communication

Negotiation

Analytical skills

Microsoft Office

Education

Bachelor’s Degree in Marketing or related field

Job description

Key Account Manager - Paylater (Online Merchant & Partner)

Full-time

Maintain Online Merchants, PG& EDC Partner & Drive Strategic Projects

Responsibilities

1. Client Support
   • Act as a primary point of contact for key accounts, ensuring their needs and inquiries are addressed promptly.
   • Build and maintain strong, long-term relationships with key client contacts.
   • Understand client objectives, challenges, and requirements.
2. Account Management
   • Create and assist team members in the development and execution of strategic account plans in collaboration with the Business Development Team.
   • Monitor account performance and ensure contract deliverables are met.
   • Track and report on key account metrics and KPIs.
3. Cross-functional Collaboration
   • Collaborate with internal teams (e.g.BD, marketing, product, integration) to coordinate and deliver solutions that align with client goals.
   • Facilitate communication and information flow between clients and the company.
4. Problem Resolution
   • Proactively identify and address any issues or challenges that may arise within key accounts.
   • Work with the Merchant Support team to find timely and effective solutions.
5. Documentation and Reporting
   • Maintain accurate and up-to-date records of key account interactions and transactions.
   • Generate insightful reports to measure performance across various partnership deals and continuously optimize upselling.
6. Strong leadership skills
   • Able to manage multiple priorities effectively
   • Manager for each team member performance and responsible to achievement following the function (KA Merchant & KA Partner)

Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field.
• 3-5 years of experience in a related field with a proven track record of success, preferably experience in a client-facing or customer success role
• Impeccable communication, interpersonal, and negotiation skills. Fluency in English and Bahasa.
• Outstanding execution skills coupled with analytical capabilities and attention to detail.
• Ability to plan, work to a structured timetable, and be focused on deliverables.
• Strong Microsoft Office Skills (Excel, Word, and PowerPoint).
• A self-starter, able to work as part of a team.
• Entrepreneurial, dynamic, and proactive, with a passion for learning and adaptability to new challenges.