Key Account Manager (Health Tech - Medical Devices)

PT Philips Indonesia; Jakarta Utara; On-site; IDR 499.417.000 - 832.363.000; Full time

Job summary

A leading health tech company is seeking a Key Account Manager to develop and maintain relationships with key customers in Jakarta Utara. The ideal candidate has over 4 years of B2B sales experience, preferably in the healthcare or medical device industry, and is fluent in Bahasa Indonesia and English. This role involves executing strategic account plans, negotiating critical agreements, and driving customer loyalty.

Qualifications

• More than 4 years of experience in B2B sales.
• Proven track record in sales/account management/business development in healthcare/medical device industry.
• Ability to communicate in Bahasa Indonesia and English.

Responsibilities

• Develop and execute strategic account plans for complex accounts.
• Cultivate relationships with senior-level customer stakeholders.
• Participate in high-value customer negotiations.
• Monitor and improve sales performance metrics.

Skills

B2B sales experience

Relationship-building skills

Excellent communication

Education

Bachelor’s degree

Job description

Key Account Manager (Health Tech - Medical Devices)

Job Title: Key Account Manager (Health Tech - Medical Devices)

Job Description

Job Summary: The role is responsible for developing and maintaining strong relationships with key customers, understanding their needs and offering tailored solutions for satisfaction and loyalty.

Your role:

• Develops and executes comprehensive strategic account plans for the most complex accounts, driving significant sales growth, profitability, and long‑term customer loyalty through tailored strategies and focused efforts.
• Cultivate and maintain senior‑level relationships with customer stakeholders, acting as a trusted advisor and ensuring alignment with their strategic objectives to foster mutually beneficial partnerships.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance, and may manage and develop employees to achieve organizational goals and ensuring compliance with industry regulations, all while fostering a culture of impact with care.
• Participates in transformational improvement projects that enhance operational efficiency, customer satisfaction, and overall business performance.
• Ensures rigorous compliance with Philips' global business processes, quality standards, and regulatory requirements, upholding the highest standards of business ethics and conduct.
• Participates in critical, high‑value customer negotiations, securing strategic agreements that drive mutual value and align with long‑term business goals for sustained growth.
• Delivers compelling presentations to senior level audiences, articulating complex value solution propositions and driving customer buy‑in.
• Monitors, evaluates, and continuously improves sales performance metrics, leveraging data‑driven insights to optimise customer engagement, satisfaction, and overall business outcomes.

You're the right fit if:

• Bachelor’s degree holder with more than 4 years’ experience in B2B sales.
• Preferably, with proven track record in sales/account management/business development function in healthcare/medical device industry.
• Excellent sales and long‑term relationship‑building skills as well as collaborative, engaging and open‑minded.
• Excellent communication and ability to build and nurture relationships with medical officers/doctors/other relevant stakeholders and able to speak and write both in Bahasa Indonesia and English.