Key Account Manager (Fragrances), Indonesia

Symrise Asia Pacific Pte Ltd; Jakarta Utara; On-site; IDR 1.000.166.000 - 1.333.556.000; Full time

Job summary

A global supplier of fragrances seeks a Key Account Manager in Indonesia to drive sales growth and strengthen partnerships in the consumer fragrance market. The ideal candidate will have 5+ years of experience in the B2B fragrance industry and a strong background in customer engagement and business development. The role involves leading sales efforts, managing client relationships, and collaborating across teams to ensure effective service delivery. This position offers an opportunity to contribute significantly to sales objectives in a dynamic environment.

Qualifications

• Minimum 5 years of commercial experience in the B2B fragrance industry.
• Strong expertise in fragrance evaluation and consumer preferences.
• Proven track record in business wins and customer engagement.

Responsibilities

• Lead and grow sales within the assigned portfolio.
• Develop and execute plans tailored to key customers’ needs.
• Act as the primary interface for operations and discussions.

Skills

Customer engagement

Sales growth

Business development

Market intelligence

Fragrance evaluation

Strategic thinking

Job description

Key Account Manager (Fragrances), Indonesia

Symrise is a global supplier of fragrances, flavorings, cosmetic active ingredients and functional ingredients, serving manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and pet food. With approximately €5.0 billion in sales in 2024, Symrise is a leading provider worldwide.

Position Overview

As a Key Account Manager, you will drive growth and deepen strategic partnerships across core consumer fragrance segments in Indonesia, contributing directly to Symrise Indonesia’s sales objectives while safeguarding client relationships.

Responsibilities

• Sales & Account Management: Lead and grow sales within the assigned portfolio, ensuring profitability and alignment with Symrise’s strategic objectives.
• Business Development: Develop and execute short‑to‑mid‑term plans tailored to key customers’ evolving needs in beauty care.
• Customer Relationship: Act as the primary interface for day‑to‑day operations and strategic discussions, maintaining a robust project pipeline from ideation through execution.
• Cross‑Functional Collaboration: Work with Sales, Marketing, Technical and Supply Chain to ensure flawless delivery and responsiveness.
• Market Intelligence: Monitor and analyse market trends, category developments and competitor activity, feeding actionable insights into strategic planning.
• Financial Management: Deliver accurate sales forecasts, take ownership of account financial performance, and support pricing strategies and margin optimisation.
• Operational Excellence: Resolve customer issues and complaints, support pricing documentation, logistics coordination and supply chain alignment.
• Ethical Leadership: Uphold Symrise’s vision, values and ethical standards in all interactions.

Ideal Candidate

• Minimum 5 years of commercial experience in the B2B fragrance industry, with direct responsibility for global or key local accounts.
• Strong expertise in fragrance evaluation, with deep understanding of olfactive profiling and consumer preferences in Personal Care or Home Care segments.
• Proven track record of business wins, strategic thinking, customer engagement and category knowledge within the beauty care industry.
• Skilled in defining and delivering customer‑centric fragrance strategies, leveraging solution‑based selling and precise execution in complex, fast‑paced environments.
• Creative and brand‑savvy thinker capable of crafting innovative fragrance solutions that elevate brand identity and deliver competitive presentations.
• Leadership in technical discussions, project management and mobilisation of cross‑functional teams to deliver high‑quality results efficiently.
• Adept at building strong relationships with customers, key stakeholders and internal teams, acting as a trusted partner and strategic advisor.
• Self‑driven, highly motivated, proactive mindset, able to work independently while thriving in collaborative team environments.