Key Account Manager

Halodoc; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading health-tech platform in Indonesia is looking for an Insurance Account Manager to enhance business growth by developing existing client relationships and providing data-driven insights. The ideal candidate should have excellent communication skills in Bahasa and English, a strong background in client relations, and proficiency in data analysis tools. This role offers an opportunity to work in a fast-paced environment and contribute to meaningful healthcare solutions.

Qualifications

• Proven experience in client relations, sales, or digital healthcare.
• Agile, self-driven, and fast learner.
• In-depth knowledge of health insurance or TPA is a plus.

Responsibilities

• Achieve business growth targets by enhancing client relationships.
• Deliver high-quality after-sales service as the primary client contact.
• Provide data-driven insights for business performance improvement.

Skills

Excellent communication skills both in Bahasa and English

Ability to work in a fast-paced environment

Proficiency in presentation tools

Data analysis skills using Excel or Google Sheets

Education

Graduated from a reputable university

Tools

Glides

PowerPoint

Canva

Job description

Overview

Achieve business growth target and align with company strategy by growing business from the existing accounts, increasing halodoc adoption & transaction within the existing client pool, and achieving a healthy retention ratio.

Delivery of high-quality after-sales service: be the client's primary point of contact for escalating issues and requests, monitor day-to-day issues raised by clients, and coordinate external & internal cross functions to make sure problems are resolved within agreed SLA with clients.

Help client achieve their respective partnership goals by providing meaningful data-driven insights for business performance, claims, and patient healthcare behavior.

Proactively provide data-driven insights to various business units internally for business improvement and product development based on client needs and industry trends.

Ideal Candidate Profile

You will be a good fit if you are

Excellent communication skills both in Bahasa and English. Eloquent, as you will have to be able to communicate with various stakeholders on complex topics on day to day basis.

Demonstrated ability to work in a fast-paced and highly competitive environment, e.g. graduated from a reputable university or has work experience in multinational companies/start-up tech.

Proven excellent record in a similar role or similar industry (Client relation/Sales/Insurance/TPA/Digital healthcare company).

Agile, self-driven, and fast learner.

Having in-depth knowledge of health insurance/TPA or having a deep network in insurance and large corporations will be a plus.

Proficient in presentation tools such as Glides, PowerPoint, or canva.

Proficient in simple data analysis tools such as excel or G-sheet.

Application Questions

Which of the following types of qualifications do you have?

What's your expected monthly basic salary?

How would you rate your English language skills?

How many years' experience do you have as an Insurance Account Manager?

Which of the following languages are you fluent in?

Which of the following Microsoft Office products are you experienced with?

Do you have experience in a sales role?

How much notice are you required to give your current employer?

Company Overview

Halodoc is a health-tech platform with a mission to simplify access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one mobile application. Halodoc’s innovative technology, nimble services, and patient focus enable a host of solutions including 24/‑7 doctor teleconsultation; medicine purchase & delivery; lab services at home; and strong CS.

Halodoc is the 2018 Forbes Indonesia Choice Award winner and Galen Growth’s 2018 Most Innovative HealthTech Startup in Asia, a testimony to a team of compassionate, innovative, trustworthy and agile people who take ownership of their work in building the most trusted digital healthcare company.