Key Account Management Specialist

Arya Noble; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading beauty company is seeking an E-commerce Channel Manager to execute channel strategies and enhance customer engagement. Responsibilities include managing operations, analyzing competitor performance, and overseeing marketing activities. The ideal candidate will have a Bachelor’s degree in Business Management or Marketing Communication, with 1-2 years experience in E-commerce or retail. Proficiency in data analysis and tools like Microsoft Excel is necessary, alongside strong English communication skills.

Qualifications

• 1-2 years of experience in E-commerce channel management.
• Experience in the beauty industry, E-commerce, or retail is a plus.
• Strong command of English.

Responsibilities

• Execute channel plan and implement operations.
• Analyze competitors to generate ideas and assess performance.
• Engage in daily CRM activities across channels.
• Manage and oversee marketing activities including live streaming.

Skills

Data analysis

Customer relationship management

Communications

Collaboration

Market analysis

Education

Bachelor's degree in Business Management or Marketing Communication

Tools

Microsoft Excel

Magento software

Job description

Responsibilities

Everything is here for you!

Arya Noble is the brains behind Indonesia's leading DermaBeauty companies with a comprehensive ecosystem which patrons its two strong groups: Erha Group and Genero Group.

Here at Arya Noble, you involved in create masterpieces to make our customers' lives are exciting and full of hope. We offer an #ExcitingJourney experiences where you have a great environment that will supports you to grow and makes every one of us are ready to lead a purposeful and successful life.

This is your chance to experience #ExcitingJourney by joining us if you have the passion with these following criteria:

Do you embrace your love and passion for the following activities?

• Execute the channel plan as scheduled, ensuring the timely implementation of channel operations.
• Analyze and benchmark the actions and successes of competitors for each brand on various channels to generate ideas and assess performance.
• Set standard prices, discount rates, and flash sale prices, and update banners, product detail pages (PDP), and landing pages.
• Engage in daily customer relationship management (CRM) activities, including inbound and outbound chat on prime channels (Shopee, Tokopedia, Tiktok, erhastore.co.id, and others) to maintain positive customer feedback and uphold the reputation of the channels.
• Cultivate positive relationships and collaborations with both internal and external partners to meet operational and business goals.
• Generate comprehensive daily and weekly reports, providing analyses, insights, summaries, and recommendations based on objective and substantial data to evaluate channel performance.
• Manage and oversee marketing activities, especially live streaming processes, on the channels to ensure relevance and the effective delivery of content.
• Administer and ensure the delivery of administrative tasks for channels according to service level agreements (SLAs) to maintain operational excellence.

Requirements

Does it match your criteria?

• Bachelor's degree in Business Management or Marketing Communication.
• 1-2 years of experience in E-commerce channel management.
• Experience in the beauty industry, E-commerce, or retail is a plus.
• Understanding of internal e-commerce advertising.
• Proficiency in data analysis.
• Strong command of English.
• Familiarity with Microsoft Office, especially Excel, and Magento software.

Now we'd love to see your talents and start your #ExcitingJourney by submit your profiles (CV). See you then!