Junior Technical Support Engineer

PT Whale Cloud Technology Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A telecommunications software company in Jakarta is seeking candidates for technical support roles. Responsibilities include delivery of software projects, system configuration, and liaison with external partners. A Bachelor's Degree in IT or related fields is required. Fresh graduates or candidates completing their thesis are encouraged to apply. Competitive skills in databases, Linux, and scripting will be a plus.

Qualifications

• Fresh graduates or those completing their thesis are welcome to apply.
• Resourceful with a positive customer service attitude.
• Self-motivated and able to work independently.

Responsibilities

• Delivery of telecommunication software projects.
• Technical support activities including system configuration and upgrading.
• Provide 2nd or 3rd level technical support to customers.
• Preparation, creation, and test execution for project testing phases.
• Liaison with external parties and vendors for integration and troubleshooting.

Skills

Fluent in English

Mandarin Speaker

Database (MySQL, PL/SQL)

Linux

Python

Shell script

Analytical skills

Problem-solving skills

Teamwork

Education

Bachelor's Degree in Information Technology/Computer Science, Electrical/Electronic

Job description

Involves in the delivery of telecommunication software projects.

Responsible for technical support activities including System Configuration, Business operation, System Upgrading.

Provide 2nd or 3rd level technical support to existing and new customers.

Responsible for preparation, creation, and test execution for any testing phase of the project.

Liaison with external parties and vendors to support integration and troubleshooting.

Responsible for as assigned by the Project Manager.

Job Requirements:

Fluent in English, Mandarin Speaker will be a point plus.

Those who are currently completing their thesis or fresh graduates are welcome to apply.

Candidate must possess at least Bachelor's Degree in Information Technology/Computer Science, Electrical/Electronic or equivalent.

Having one of the technical skills such as database (MySQL, PL/SQL), Linux, Python, Shell script.

Having experience in telecommunication BSS projects is an added advantage.

Resourceful, good analytical and problem-solving skills with positive customer service attitude.

Self-motivated, teamwork and able to work independently.

Computer Software & Networking 11-50 employees

Whale Cloud Technology was found on 1991 as telecom unit of ZTE Corporation, and in 2003 named into ZTEsoft. By 2017, we operate in 150 countries, and subsidiaries in 19 countries. Whale Cloud was later invested by China's largest technology and eCommerce giant in the year 2018 and changed its name into Whale Cloud Technology, positioned itself becoming a "Global Leader in Digital Transformation" to support customers across multiple industries. We have more than 20 years of experience of profound telecom background and new internet gene. With decades of "on-time, on-budget and on-quality" delivery track records, we acquired market reputation and confidence. We have more than 10000 talents working with us to provide telecom software solution, consulting and delivery services to global customers. Whale Cloud will refer and replicate them as essential elements for succesfull digital journey. Our current clients are Telkomsel, Pro XL, Smartfren and Ooredoo.

Special Project Support & Quality Assurance (Telco)

Jakarta, ID