Junior It

Pt Sinarmas Hana Finance; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A financial services company in Indonesia is seeking IT Support personnel to handle technical issues and provide both remote and onsite assistance. Candidates should have a Bachelor's degree in a relevant field and 1–2 years of experience. Strong communication skills in English and Bahasa Indonesia are required. A customer-oriented approach is essential for this role.

Qualifications

• Minimum Bachelor's degree in Computer Science, Information Systems, or related field.
• 1–2 years of experience as IT Support, Helpdesk, or Technical Support.
• Willing to work in shifts and provide onsite support.
• Strong communication skills in English and Bahasa Indonesia.
• Customer-oriented, patient, and professional.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Log, categorize, and prioritize IT incidents.
• Diagnose and resolve technical hardware and software issues.
• Provide remote and onsite support for various locations.
• Support IT setup for new store openings.

Skills

Strong communication skills

Detail-oriented

Customer-oriented

Proactive and reliable

Education

Bachelor's degree in Computer Science, Information Systems or related field

Tools

Helpdesk system

Job description

Job Description

Requirements:

• Minimum Bachelor's degree in Computer Science, Information Systems, or related field
• 1–2 years of experience as IT Support, Helpdesk, or Technical Support (preferably from retail or multi-site environment)
• Willing to work in shifts and provide onsite support (Store, DC, Head Office)
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia
• Customer-oriented, patient, and professional when handling issues via phone or onsite
• Detail-oriented with strong analytical skills to identify and prioritize technical issues
• Proactive and reliable, especially in supporting new store setups or during system downtime

Job descriptions:

• Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
• Log, categorize, and prioritize all IT incidents and service requests in the helpdesk system.
• Diagnose and resolve technical hardware and software issues (PC, printer, POS, scanner, etc.).
• Escalate unresolved or complex issues to Level 2/3 support or relevant IT teams (include external parties).
• Provide remote and onsite support (Head Office, Warehouse, and Store locations).
• Support IT setup for new store openings, relocations, and renovations.
• Prepare periodic reports (incident trends, resolution time, system downtime).