Junior Customer Relationship Manager

PT KAYA LAUTAN PERMATA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in customer relationship management in Jakarta Utara is seeking a Client Relationship Manager. The role involves handling inquiries from customers and partners, providing product knowledge, and supporting marketing initiatives. The ideal candidate has a Bachelor's degree in Communications, Marketing, or a related field, along with strong interpersonal skills and a detail-oriented approach. This is an opportunity to engage in a dynamic team environment while ensuring high levels of customer satisfaction.

Responsibilities

• Handle inquiries from customers and partners through WhatsApp, email, and phone.
• Provide clear product knowledge about the company, campaign updates, program details, and latest initiatives.
• Maintain strong relationships with partners and support them with day-to-day needs.
• Coordinate internal updates to ensure consistent information across teams.
• Track and manage customer feedback to help improve customer experience.
• Support marketing and sales initiatives by sharing program details with relevant partners.
• Ensure high responsiveness and professional communication at all times.

Skills

Strong interpersonal and communication skills (written & verbal)

Organized and detail-oriented

Service-oriented and patient

Ability to learn fast

Proactive and enjoys working in a dynamic team

Education

Bachelor's degree in Communications, Marketing, Business, or related fields

Tools

WhatsApp

Email communication

Basic office tools

Job description

Handle inquiries from customers and partners through WhatsApp, email, and phone.

Provide clear product knowledge about Kaya, campaign updates, program details, and latest initiatives.

Maintain strong relationships with partners and support them with day-to-day needs.

Coordinate internal updates to ensure consistent information across teams. Track and manage customer feedback to help improve customer experience.

Support marketing and sales initiatives by sharing program details with relevant partners.

Ensure high responsiveness and professional communication at all times.

Qualifications

Bachelor's degree in Communications, Marketing, Business, or related fields.

Strong interpersonal and communication skills (written & verbal).

Service-oriented, patient, and comfortable handling customer interactions. Organized, detail-oriented, and able to manage multiple conversations at once.

Familiar with WhatsApp, email communication, and basic office tools.

Ability to learn fast and explain product features clearly to customers and partners. Positive attitude, proactive, and enjoys working in a dynamic team environment

How many years' experience do you have as a Client Relationship Manager?