IT System Engineer - PT. Indo Kreasi Grafika

YSQ International Pte Ltd; Batam; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology investment firm in Batam is looking for an IT Infrastructure Manager to oversee operations related to end user support and system infrastructure. The ideal candidate should have a degree in Computer Science or related field, experience in procurement, and at least three years of hands-on troubleshooting experience. Responsibilities include managing vendor services, ensuring IT security protocols, and overseeing asset management. The position offers an opportunity to grow with a multinational company committed to continual growth.

Qualifications

• Minimum 3 years hands-on practical experience troubleshooting operating systems and network problems.
• Able to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft technologies.

Responsibilities

• Manage infrastructure services provided by vendor(s).
• Ensure timely patching and hardening of servers.
• Manage acquisition and maintenance of assets.
• Conduct security awareness training.
• Engage with IT vendors and negotiate pricing.

Skills

End user support

Procurement experience

Server performance tuning

Capacity planning

Project Management

Microsoft technologies

Network troubleshooting

Education

Diploma or Bachelor's degree in Computer Science/Engineering/IT

Tools

Microsoft SQL

Windows Server OS

SharePoint

Virtualization technologies

SAN storage

DB and middleware technologies

Job description

Overview

We are looking for an achievement-oriented and self-motivated candidate with end user support, procurement experience and responsibility for planning and engineering the company’s systems infrastructure. This includes performance monitoring of the systems and patch management of client workstations. The candidate will design, analyze, evaluate, test and implement strategies for applications and infrastructure systems in support of our long-term revenue growth goals.

Responsibilities

• Manage infrastructure services provided by vendor(s) to ensure connectivity and availability of applications and services within the company both locally and regionally.
• Ensure servers under management are patched timely and hardened according to IT security guides.
• Assist in review and update of producers and guidelines pertaining to IT Security and Business Continuity Plan (BCP).
• Overall in-charge and manage acquisition and maintenance of assets (hardware, software, licensing, subscriptions, etc.).
• Plan and conduct IT BCP tests including Disaster Recovery for IT systems.
• Conduct security awareness training and manage security vulnerabilities.
• Custodian of contracts for support and maintenance.
• Support and evaluate new technology solutions and implementations.
• Install, support and maintain hardware and software IT infrastructure such as printers, CCTV, biometric access, WiFi controllers, IP and PBX telephony systems.
• Collaborate with the Corporate HQ IT team to improve End User IT experience and minimize impact to End Users when deploying or upgrading IT services.
• Enforce policies, procedures and standards (e.g., Incident Management and Change Management) within the team. Assist in managing planned/ad-hoc projects and ensure cohesive team performance.
• Manage IT assets, software licenses, maintenance and inventory list in-country.
• Facilitate high-level functional specifications discussions and participate in system integration testing with Infrastructure and Application teams.
• Provide training and demonstrations and produce training materials for the business team.
• Meet with business unit managers to understand priorities and translate them into procurement and implementation plans.
• Engage with IT vendors, negotiate pricing, issue requests for quotation, and monitor vendor performance and delivery schedules.
• Support ad-hoc IT project deployments (migration, setting new corporate software, change/refresh of equipment, etc.).
• Participate in IT Audit and DRP.

Requirements

• At least a Diploma or Bachelor’s degree or Professional Degree in Computer Science/Engineering/IT or equivalent.
• Experience with server performance tuning, capacity planning and reporting is desirable.
• Minimum 3 years hands-on practical experience troubleshooting operating systems and network problems.
• Able to work independently with minimal supervision, effectively assuming project ownership and managing all aspects of a project rollout from start to finish.
• Excellent written and verbal communication skills.
• Project Management experience is an advantage.
• Understand end-to-end architecture and requirements for applications including hardware, servers, virtualization, backup services and connectivity.
• Ability to work well with vendors/outsourcing partners.
• Good working knowledge of Microsoft technologies (Windows 10, Windows Server OS, SharePoint, MS SQL, Office Suite).
• Good knowledge of other technologies used in IT infrastructures, virtualization, networks, SAN storage, backup, DB and middleware and cloud technologies.
• Liaise with service providers on problem rectification and preventive action plans.
• Occasional overseas/local travel may be required.

About the company

YSQ International Pte Ltd was incorporated in 2009 and commenced operations in Singapore with a core business focused in:

• Technological Investment
• Asset Management
• Wholesale & Distribution of Tobacco-related products

We are committed to evolving into a multinational company with global offices and a focus on continual growth. We seek partnerships to expand our products and services and welcome inquiries about business partnerships.