It System Administrator (Spv Level, Jakarta Placement)

Pondok Lensa; Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading digital retail solutions provider is seeking a Helpdesk & System Engineer for technical support and system maintenance. The role involves troubleshooting, monitoring systems, and supporting implementations in a dynamic environment. Candidates should have a minimum of 1–2 years of experience, a degree in Informatics Engineering, and proficiency in Windows and Linux. This position offers opportunities for growth and contribution to system performance improvements.

Qualifications

• Minimum 1–2 years in Helpdesk/System Support/IT Engineering.
• Experience in Digital Retail/POS/Payment System industry is a plus.
• Proficient in basic networking (LAN/WAN, TCP/IP, VPN).

Responsibilities

• Provide technical support to users regarding DRS system issues.
• Regularly monitor the performance of DRS servers and networks.
• Support implementation of new systems at branch locations.
• Produce daily/weekly reports on incidents and system status.

Skills

Technical support

Troubleshooting

System performance monitoring

Network monitoring

Documentation

Team collaboration

Education

Diploma/Bachelor's Degree in Informatics Engineering

Tools

Windows

Linux

MySQL

SQL Server

Job description

Helpdesk & System Engineer – Digital Retail Solutions (DRS)

Posted today

Job Description

Technical Support & Helpdesk.

• Provide technical support to users regarding DRS system, POS application, server, and network issues.
• Handle trouble tickets according to priority and defined response times.
• Conduct initial analysis (first-level troubleshooting) to identify the source of technical problems.
• Provide system/application usage guidance to end-users.
• Document all incidents and solutions in the helpdesk system.

System Administration & Maintenance

• Regularly monitor the performance of DRS servers, databases, and networks.
• Perform preventative maintenance to prevent system downtime.
• Perform patch updates and regular data backups according to IT security procedures.
• Manage user accounts, access control, and system configurations according to authorization.
• Prepare monthly system performance and incident reports for superiors.

Implementation & Deployment Support

• Support the implementation of new systems or upgrades to DRS applications at branch locations or retail stores.
• Perform software installation, device configuration, and system integration according to project requirements.
• Conduct system testing and verification before go-live.
• Coordinate with vendors or developers during implementation and troubleshooting.

Network & Security Monitoring

• Monitor network connections between DRS, POS, and data center systems.
• Work closely with the network team to maintain connection stability and security.
• Handle network alerts or anomalies that impact operational systems.
• Ensure implementation of data security and user access standards in accordance with IT policies.

Reporting & Documentation

• Produce daily/weekly reports on incidents, downtime, and system status.
• Maintain technical documentation (SOPs, configurations, installation guides, and recovery plans).
• Provide recommendations for improvements to system performance and technical support processes.

Qualifications

Education: Minimum Diploma/Bachelor's Degree in Informatics Engineering, Information Systems, or an IT-related field.
Experience: Minimum 1–2 years in Helpdesk/System Support/IT Engineering. Experience in the Digital Retail/POS/Payment System industry is a plus.
Technical Skills: Proficient in Windows & Linux operating systems. Understanding of basic networking (LAN/WAN, TCP/IP, VPN). Able to install software and troubleshoot hardware. Understanding of databases (MySQL, SQL Server) and POS systems.
Non-Technical Skills: Communicative, analytical, and responsive to technical issues. Able to work in a team or independently, with shift or on-call systems. Meticulous, responsible, and results-oriented.

Applicants Refusal Notice

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IT System Administrator

Posted today

Job Description

• Memahami Instalasi, Konfigurasi, Monitoring dan Maintenance Servers (Both Physical and VMs)
• Memiliki sertifikasi terkait system administrator is a plus

Applicants Refusal Notice

This advertiser has chosen not to accept applicants from your region.