It System Administrator

Crowe Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 20.000.000 - 28.000.000; Full time

Job summary

A leading consulting firm in Jakarta is seeking an IT Support Specialist to provide technical support and manage Office 365 and Azure AD. Candidates must have a Bachelor’s degree in a related field, with over 5 years of experience in technical support. Strong communication and project management skills are essential in this fast-paced environment. Join us to help maintain smooth IT operations within our organization.

Qualifications

• 5+ years of relevant work experience required.
• Experience with web-based programming highly desirable.
• Ability to troubleshoot technical problems.

Responsibilities

• Provide technical support for end-users.
• Manage and support Office 365 and Azure AD.
• Maintain documentation of incidents and resolutions.

Skills

Technical support

Project management

Interpersonal skills

Communication skills

Problem-solving

Education

Bachelor's degree in Computer Engineering, Computer Science, or a related field

Tools

Office 365

Azure AD

Microsoft Intune

Job description

At Crowe, we uphold the highest standards and embrace leadership and ownership to drive our growth and profitability. Our Core Business Support (CBS) team comprises essential enablement functions that keep our organization thriving, including Finance, Information Technology, Human Resources, Brand Marketing and Communications, and Knowledge Management.

Key Responsibilities:

• Provide technical support for end-users, addressing hardware, software, and network issues.
• Manage and support Office 365, Azure AD, and other Microsoft technologies.
• Handle multiple projects simultaneously, ensuring timelines and quality standards are met.
• Collaborate with cross-functional teams to address IT needs and ensure smooth operations.
• Maintain documentation of incidents and resolutions, ensuring records are up-to-date.

Requirements:

• Bachelor's degree in Computer Engineering, Computer Science, or a related technical field.
• 5+ years of relevant work experience.
• Experience with Office 365, Azure AD, Microsoft Intune, Microsoft technologies, and web-based programming is highly desirable.
• The ability to manage multiple projects simultaneously in a fast-paced, high-energy environment.
• Strong interpersonal, communication, organizational, and project management skills.
• A customer-focused mindset with excellent service delivery skills.
• Analytical skills to resolve end-user incidents escalated from the service desk or walk-up issues.
• Ability to troubleshoot and resolve technical problems within the supported geography under supervision.