It Support Technician

Xapiens Teknologi Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An IT solutions provider in Jakarta is seeking an experienced IT Support Technician to provide on-site technical support. Responsibilities include troubleshooting hardware/software issues, managing IT service requests, and ensuring operational efficiency of IT infrastructure. Candidates should have significant experience in IT support environments, excellent customer service skills, and proficiency in English.

Benefits

Competitive compensation

Professional development opportunities

Collaborative work environment

Qualifications

• Minimum 3-5 years of experience providing IT Infrastructure support.
• Expertise in desktop hardware/software troubleshooting and support.
• Strong analytical skills to diagnose and resolve technical issues.
• Familiar with ITSM/Helpdesk tools, preferably ServiceNow.
• Fluent in English, both written and verbal.

Responsibilities

• Provide on-site technical support for desktop and peripheral issues.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve issues related to systems and networks.
• Manage ticketing system for incident reporting and follow-up.

Skills

Technical Support

Troubleshooting

Desktop Support

Network Knowledge

Communication Skills

Customer Service

Education

Bachelor's degree in Computer Science or related field

Associate Degree in Electronics and CompTIA A+ Certification

Tools

ServiceNow

Windows O/S

Mac/Linux OS

TCP/IP Networking

Job description

Showing 85 IT Support Technician jobs in Jakarta

Posted 1 day ago

Job Description

Requirement : 3 days a week (Mon, Wed & Thu) Designated resource (Scheduled Support)

Job Requirements

Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction‑based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk‑side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi‑port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

Experienced in repeat call analysis and developing preventive actions

Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

• Experience of ticketing tools (ServiceNow / Remedy etc.)
• Must haves:
• Desktop imaging
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room management

Knowledge on ticketing tool

Non‑Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules

Company Description

Xapiens Teknologi Indonesia is committed to delivering exceptional client service, focusing on optimizing business impact, enhancing user experience, and ensuring operational speed. The company fosters collaboration, continuous learning, and innovation to improve its services daily. By combining a passion for excellence with a culture of fun and shared joys, Xapiens creates technology solutions tailored to its clients’ needs. Located in Indonesia, the company is known for its dedication to quality and its strong emphasis on client satisfaction.

Role Description

This is an on‑site contract role for an IT Support Technician based in Jakarta. The IT Support Technician will be responsible for providing technical support, including troubleshooting issues with desktop computers, printers, and other hardware. Day‑to‑day tasks include computer repair, system maintenance, and ensuring all IT infrastructure operates efficiently to support the organization’s needs.

Qualifications

• Proficiency in Technical Support, including resolving IT‑related issues and providing user assistance.
• Experience working with Desktop Computers and Troubleshooting to ensure consistent performance.
• Knowledge of Printer Support and Computer Repair to handle hardware‑related challenges.
• Strong communication and problem‑solving skills, with the ability to work collaboratively as part of a team.
• Relevant certifications or training in IT support, along with familiarity with on‑site technology environments, is a plus.

Other Job Details

Ability to communicate in English is required.

• Fault finding, repairing, replacing, and providing technical advice while keeping formal records of issues and addressing recurring problems.
• Diagnosing root‑cause malfunctioning systems and components.
• Process, conduct investigation and track JTECH brands of equipment warranty claims.
• Respond to equipment breakdowns and other tasks as directed by the client management.
• Testing, carrying out modifications, adjustment and installations to JTECH brands of equipment new and old machinery components and system.
• Commissioning of new machinery as required.
• Promote a direct and professional business relationship with the client management.
• As JTECH representative at the client site, provide required information to JTECH management as required.
• Liaise with customer Operations team concerning technical, scheduling and cost issues, including availability and utilization for all products by aiding and knowledge in developing and implementing world class maintenance, strategies and procedures on JTECH brands of equipment.
• Assist the General Foreman, Foreman and all Non‑staff Mechanics with technical issues and maintenance procedures on JTECH brands of equipment.
• Establish and maintain suitable records including weekly reports and action plans and other administrative tasks as directed.
• Develop inspection methods, in conjunction with client’ inspection methods, to ensure quality workmanship is being applied in all applications.
• Inspect and track all equipment and component repairs to achieve cost effectiveness for client and JTECH.
• Assist in the formal component tracking systems for client operation.
• Monitor buffer stock levels and usage as required.
• Train clients on various piece of JTECH brands of equipment.
• Maintain and encourage cultural understanding between various employees and promote an inclusive environment.
• Implement and enforce client’ Occupational Health and Safety and Environment standards.
• Constantly learning updates on the technology of JTECH brands of equipment in particular, and heavy equipment in general.

Desktop Support

• Handle Tier 1/2 support via phone, email, and onsite assistance.
• Troubleshoot and diagnose issues with desktops/laptops, printers, scanners, VC equipment, and Cisco IP telephony.
• Install, configure, and re‑image PCs/laptops and peripheral devices.
• Provide support for mobility and remote access (VPN, VDI, iOS devices, authenticator apps).
• Log and monitor all tickets in ServiceNow in compliance with SLA requirements.
• Perform asset management: assist with recording, tracking, and maintaining IT inventory.
• Provide support for internal and external meetings, including after‑hours support when required.
• Perform data backup/restore, device disposal, and assist with staff onboarding/offboarding.

Technical Qualifications

Education:

• Bachelor’s degree (BS) in Computer Science / Engineering / IT with at least 4 years of experience in IT customer service/support within a Microsoft environment.
• or Diploma (D3) with at least 6 years of experience in the same field.

Technical Skills:

• Mandatory fluent in English (Written and Verbal).
• Willing to work on shifts.
• Minimum 2 years’ experience using ITSM/Helpdesk tools (e.g., ServiceNow).
• At least 2 years’ experience supporting international organizations with 200+ users.
• At least 2 years’ experience operating video conferencing equipment and IP telephony.
• Hands‑on troubleshooting with Windows 11, Microsoft 365, SharePoint, Outlook, Apple iOS, Remote Access/VPN, and Virus Scanning.
• Preferred certification: Dell/Lenovo desktop product certification.

IT Desktop Support Key Support

• In‑depth understanding of information systems technology to include common computer applications, operating systems, hardware, and messaging systems of the types used by Purchaser.
• Strong Hands‑on experience in resolving common problems in the area of Standard Computer Hardware and Software, Apple IOS Mobile Devices and Remote Access.
• BS degree in Computer Sciences, Engineering, and Information Systems Management with minimum 4 years in IT related customer service/support with Microsoft environment or 3 years Diploma degree in Desktop Support with minimum of 6 years in Microsoft environment with 4 years in in IT related customer service/support.
• Preferably has taken a Certification and passed of any Dell and Lenovo Desktop Product / ITIL.
• Have minimum 2 years work experience using ITSM Helpdesk system / tools and has undergone ITIL Foundation training.
• For the last 5 years has minimum 2 years’ experience supporting International organization with a minimum of 200 computer clients.
• Have minimum 2 year experiences operating Video Conference facilities equipment, Client based VC and IP telephony.
• Excellent verbal and written communication skills.
• Superior customer service approach to dealing with people at all levels in an organization.
• Please attach the certificate.

Job Details – Excis

WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN JAKARTA, INDONESIA! Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations.

What You’ll Do

• Deliver technical support to end‑users, including customers, onsite personnel, and service providers.
• Perform IMAC (Install, Move, Add, Change) tasks such as hardware break/fix, hardware/software upgrades, and data migration.
• Replicate and resolve customer incidents in both hardware and software environments.
• Maintain accurate and up‑to‑date records in the incident management system, ensuring proper ticket tracking and resolution in line with SLAs.
• Monitor tickets proactively to ensure timely escalation and resolution of incidents.
• Follow established Asset Management processes.
• Provide setup and support services for conference rooms and internal VoIP telephone systems.
• Communicate and coordinate with IT Infrastructure support teams to escalate and resolve incidents efficiently.
• Document customer interactions accurately and thoroughly within ticketing systems.
• Collaborate with the Deskside Management Team to manage assets, address break/fix issues, and improve service desk processes.
• Share technical knowledge and best practices regarding proprietary applications via internal knowledge channels.
• Adhere to company policies, procedures, and applicable state, federal, and local regulations, including safety guidelines.
• Work cross‑departmentally to resolve reported issues and elevate to service providers when necessary.
• Undertake customer support‑related tasks and special projects as assigned by management.
• Handle IT equipment safely, including desktops, laptops, monitors, printers, and other related devices.

Requirements – What You Need

Technical

• Proven professional experience with various Windows desktop operating systems.
• Strong hands‑on experience in desk‑support, including hardware and software troubleshooting.
• Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.
• Experience providing “smart hands” support for network equipment (routers, switches, access points, etc.).
• Familiarity with IMAC processes and asset management best practices.
• Good understanding of IT infrastructure, ticketing systems, and incident management workflows.

Language Requirements

Fluency in English and the local language is mandatory for effective communication with end‑users and support teams.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Progress Group – Technical Support

• Memiliki Skill : HARDWARE/SOFTWARE TROUBLE SHOOT, IT NETWORK, EMAIL,SERVER, DOMAIN CONTROL, FILE SHARING, IT SECURITY CLOUD & ON PREMISE HOSTING & DOMAIN, CCTV, MESIN ABSEN, UPS, MIKROTIK