It Support Supervisor

Pengiklan Anonim; Indonesia; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading retail company in Indonesia is seeking an IT Support Supervisor to manage IT-related issues. The role involves acting as the first contact for support, troubleshooting hardware/software issues, and assisting with new store setups. Ideal candidates will have a Bachelor's degree in Computer Science and experience in IT support, strong communication skills in English and Bahasa Indonesia, and a customer-focused attitude.

Qualifications

• 1–2 years of experience as IT Support, Helpdesk, or Technical Support.
• Willingness to work in shifts and provide onsite support.
• Strong English and Bahasa Indonesia communication skills.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Log, categorize, and prioritize IT incidents in the helpdesk system.
• Diagnose and resolve technical hardware and software issues.

Skills

Strong communication skills

Customer-oriented

Detail-oriented

Proactive and reliable

Education

Bachelor's degree in Computer Science or related field

Job description

Showing 1 IT Support Supervisor jobs in Banten

Posted today

Job Description

Requirements:

• Minimum Bachelor's degree in Computer Science, Information Systems, or related field
• 1–2 years of experience as IT Support, Helpdesk, or Technical Support (preferably from retail or multi-site environment)
• Willing to work in shifts and provide onsite support (Store, DC, Head Office)
• Strong communication skills, both verbal and written, in English and Bahasa Indonesia
• Customer-oriented, patient, and professional when handling issues via phone or onsite
• Detail-oriented with strong analytical skills to identify and prioritize technical issues
• Proactive and reliable, especially in supporting new store setups or during system downtime

Job descriptions:

• Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
• Log, categorize, and prioritize all IT incidents and service requests in the helpdesk system.
• Diagnose and resolve technical hardware and software issues (PC, printer, POS, scanner, etc.).
• Escalate unresolved or complex issues to Level 2/3 support or relevant IT teams (include external parties).
• Provide remote and onsite support (Head Office, Warehouse, and Store locations).
• Support IT setup for new store openings, relocations, and renovations.
• Prepare periodic reports (incident trends, resolution time, system downtime).