IT Support Specialist

DIGTIVE GLOBAL; Kota Malang ꦠꦸꦛꦩꦭꦁ; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A tech solutions company in Malang is seeking a full-time IT Support Analytics professional to provide technical support and utilize analytics tools. Responsibilities include troubleshooting and improving IT workflows. Fresh graduates are encouraged to apply. Ideal candidates should have a Bachelor's degree in relevant fields and be proficient in English.

Qualifications

• Fresh graduates are welcome to apply.
• Strong knowledge of analytics tools is required.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Troubleshoot desktop and system issues.
• Provide help desk and user support.
• Leverage analytics tools to monitor system performance.
• Collaborate across teams to improve IT workflows.

Skills

Analytical thinking

Communication skills

Flexibility

Independence

Proficiency in professional English

Education

Bachelor’s/D4 degree in Information Systems or related fields

Tools

Google Tag Manager

Google Analytics

CRM platforms

Job description

This is a full-time on-site role for an IT Support Analytics professional. The role involves providing technical support, identifying and resolving IT-related issues, and maintaining systems to ensure smooth daily operations. You’ll also use analytics tools to monitor and improve IT systems and services for optimal performance.

Responsibilities:

• Troubleshoot desktop and system issues
• Provide help desk and user support
• Leverage analytics tools to monitor system performance
• Collaborate across teams to improve IT workflows

Qualifications:

• Bachelor’s/D4 degree in Information Systems, Information Technology, or related fields (fresh graduates are welcome)
• Proficient in tracking platforms (e.g., Google Tag Manager, Google Analytics)
• Familiar with CRM platforms and their integration into analytics workflows
• Strong analytical thinking and communication skills
• Ability to work flexibly and independently
• Fluent in professional English (TOEFL/TOEIC/EF SET minimum C1 Level)
• Eagerness to learn and adapt to new technologies and tools

⚠️ Please Read Before You Apply:

There will be an English test and a technical test.

Please prepare approximately 180 minutes to complete the form (it may take less).

We will prioritize candidates who submit early and meet the qualifications to proceed to the interview stage.