IT Support Officer

PT Equilibrium Cita Selaras; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A fast-growing media company in Jakarta is seeking a Technical Support Engineer. The role involves managing computer peripherals, providing technical assistance, and ensuring network security. Ideal candidates will have a minimum of two years of experience and relevant IT certifications. Strong communication skills and fluency in English are preferred. This position offers a dynamic work environment with opportunities for personal and professional growth.

Qualifications

• Minimum 2 years of experience in a similar role.
• Proficient in hardware and software troubleshooting.
• Ability to provide technical assistance both on-site and remotely.

Responsibilities

• Manage computer peripherals including hardware and software.
• Engineer desktop optimization for user experience.
• Maintain computer networks and ensure their security.
• Provide basic training to end users on company systems.

Skills

Experience in technical support

IT certification (Networking, Security, Applications)

Analytical and critical thinking

Teamwork and cross-teamwork

Good communication skills

Proficiency in Microsoft Office

Fluency in English

Job description

Our client - fast growing company in media, one of a multi national company which has clients from most famous products in Indonesia.

Duties & Responsibilities:

Report to People Culture Manager.

Manage all the nitty-gritties of the computer peripherals, including hardware, software, and networks.

Engineer desktop optimization to enable the best user experience possible.

Provide technical assistance to the users, both on-site and remotely.

Stay on top of hardware and software trends, and implement the same in the form of effective solutions.

Maintain computer networks, ensure their optimum security, and solve any technical or hardware glitches that might arise within the scope of the desktop engineer role.

Impart basic training to the end users about Company system and application.

Skills & Qualifications:

Have experience minimum 2 year at the same area.

Hold IT Certification (Networking, Security, Applications, IT System) would be advantageous.

Keen on detailed and have good analytical and critical thinking in assessing problem.

Able to effectively team-work and cross-teamwork.

Have good communication skills and deal with people at all departments professionally.

Should be proactive and self-motivated team player.

Have can do attitude, adaptability, independent, honestly, role-model and discipline.

Proficient and update with Microsoft Office applications, IT system, security and networking.

Fluency in English both verbal and written is preferred.