It Support Engineer

Global Vision Multimedia Sdn Bhd; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading multimedia company in Jakarta is looking for a full-time IT Support Specialist. This role involves maintaining and supporting company systems, managing IT onboarding, and providing technical assistance. Strong skills in JavaScript/TypeScript and experience with automation tools like Lark AnyCross are essential. Candidates must possess problem-solving skills and be fluent in English. This position offers opportunities for professional development in a dynamic environment.

Qualifications

• Experience with Lark AnyCross or similar automation tools.
• Proficiency in JavaScript/TypeScript.
• Basic knowledge of REST APIs.
• Strong data handling skills.
• Solid problem-solving/debugging ability.

Responsibilities

• Maintain and support company systems.
• Manage IT onboarding for new employees.
• Provide technical support for hardware and software.
• Develop and maintain automation scripts.
• Collaborate to optimize IT workflows.
• Document IT procedures and maintain guides.

Skills

Lark AnyCross

JavaScript/TypeScript

REST APIs

Problem solving

Data handling

Python

SQL

Git/GitHub

Education

Diploma / Certificate

Job description

Key Responsibilities

• Maintain, monitor, and support company systems to ensure optimal performance, reliability, and uptime.
• Manage end‑to‑end IT onboarding for new employees, including device configuration, software installation, and access provisioning.
• Provide technical support for hardware, software, and network‑related issues.
• Develop and maintain scripts, small programs, or workflow automations (e.g., in Lark AnyCross) to streamline IT operations.
• Build and support integrations using APIs, JSON, and webhooks to connect internal and external systems.
• Collaborate with cross‑functional teams to optimize IT workflows and improve user experience.
• Deliver general IT and programming support as required across the organization.
• Assist in troubleshooting and resolving IT incidents, service requests, and automation issues.
• Provide training and guidance to employees on software, tools, and IT best practices.
• Document IT procedures, automation logic, and maintain user guides and knowledge base articles.

Core Technical Requirements (Must‑Have)

• Experience with Lark AnyCross (or similar automation tools) – building workflows, handling webhook triggers, managing expressions, and JSON bodies.
• Proficiency in JavaScript/TypeScript for custom functions and extending workflows.
• Basic knowledge of REST APIs (methods, headers, authentication, error handling).
• Strong data handling skills (parsing JSON, working with arrays/objects, transforming data).
• Solid problem‑solving/debugging ability across systems and integrations.

Other Required Qualification

Diploma / Certificate

Web/Backend Foundations (Good to Have)

• Python – ability to build lightweight backend services.
• SQL/database familiarity – querying and managing relational data.
• Web fundamentals – HTML, CSS, JavaScript basics for internal tools.
• Git/GitHub or GitLab – version control for scripts and projects.
• Understanding of cloud services (AWS Lambda, GCP Functions, Vercel, Netlify) for simple deployments.

Other Requirements

• Prior experience in IT support/helpdesk roles.
• Problem‑solving skills to ensure smooth IT operations across the company.
• Ability to read, write, and communicate in English.

Job Type

Full‑time

Language

English (Required)