It Support And Operations Specialist

Pt Inovasi Adiwarna Raya; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading IoT technology company in Indonesia seeks an IT Support and Operations Specialist to act as a bridge between technical teams and field operations. Responsibilities include providing technical support, managing IT assets, and contributing to documentation and policy implementation. Ideal candidates should have a relevant degree and at least 2 years of experience in IT support roles, with strong troubleshooting and communication skills.

Qualifications

• Minimum 2 years of relevant experience in IT Support or Technical Coordinator.
• Strong proficiency in troubleshooting hardware and software.
• Outstanding organizational and record-keeping skills.

Responsibilities

• Respond to and resolve IT-related inquiries and issues.
• Act as liaison between Developer and Field Operations teams.
• Assist with installation and configuration of products and systems.
• Manage the inventory and documentation of hardware assets.
• Assist in writing and updating Standard Operating Procedures (SOPs).
• Collaborate to implement IT policies and best practices.

Skills

Troubleshooting hardware

Software troubleshooting

Operating systems (Android/Windows/macOS)

Basic networking

Organizational skills

Effective communication

Proactive problem-solving

Education

Diploma (D3) or Bachelor's Degree (S1) in IT

Job description

PT INOVASI ADIWARNA RAYA is a leading IoT (Internet of Things) technology company based in Indonesia. The company specializes in the development, implementation, and provision of cutting‑edge smart solutions tailored to meet the evolving needs of various businesses and individuals.

We are seeking a highly organized and solution‑oriented IT Support and Operations Specialist. This role is critical as a communication and operational bridge between our technical teams (Developers) and Field Operations, while also being fully responsible for IT asset management and daily technical support.

Key Responsibilities

• Technical Support and Troubleshooting (Liaison & Support)
  • Incident Response & Resolution: Respond to and resolve a variety of IT‑related inquiries and issues from employees and customers in a timely and efficient manner.
  • Technical Coordination: Act as the primary liaison between the Developer Team and the Field Operations Team to identify the root cause of device issues in the field, ensuring necessary fixes or updates are implemented.
  • User Guidance: Provide technical support and guidance to users on the use of software, hardware, and other company systems.
  • Installation & Configuration: Assist with the installation, configuration, and troubleshooting of the company's products and internal systems.
• Asset and Administrative Management
  • Asset Inventory: Accurately inventory, document, and maintain the company's hardware assets (laptops, PCs, mobile phones) and software licenses.
  • Device Preparation (Staging): Set up, install operating systems, and configure new devices for new hires prior to deployment.
  • Administrative Support: Manage the procurement and repair process for company assets and coordinate logistics with technical vendors.
• Documentation and Continuous Improvement
  • SOP Documentation: Assist in writing and updating Standard Operating Procedures (SOPs) and technical user guides, particularly those relating to field operations.
  • Policy Implementation: Collaborate with the IT team to implement and maintain IT policies, procedures, and best practices.
  • Continuous Improvement: Contribute to the continuous enhancement of our IT infrastructure and services.

Required Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Information Systems, or equivalent.
• Minimum 2 years of relevant experience in an IT Support, Helpdesk, or Technical Coordinator role.
• Strong proficiency in troubleshooting hardware, software, and operating systems (Android/Windows/macOS).
• Excellent understanding of basic networking and entry‑level server administration concepts.
• Outstanding organizational and record‑keeping skills (essential for asset management).
• Ability to communicate effectively with both highly technical (Developers) and non‑technical (Field Operations) teams.
• Proactive, solution‑oriented, and capable of working in a fast‑paced environment.