It Support

Aeon Delight Indonesia (Pt. Sinar Jernih Sarana); Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global IT support leader in Jakarta, Indonesia, is seeking a Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. The ideal candidate will deliver technical support to end-users and perform hardware and software troubleshooting, ensuring user satisfaction and operational success. Strong knowledge of Windows OS and network equipment is necessary. This role provides an opportunity for professional growth in a dynamic team environment.

Benefits

Competitive compensation

Professional growth opportunities

Dynamic team environment

Qualifications

• Proven professional experience with various Windows desktop operating systems.
• Strong hands-on experience in desktop support, including hardware and software troubleshooting.
• Good understanding of IT infrastructure, ticketing systems, and incident management workflows.

Responsibilities

• Deliver technical support to end-users, including customers and onsite personnel.
• Perform IMAC tasks such as hardware and software upgrades.
• Monitor tickets proactively to ensure timely escalation and resolution of incidents.

Skills

Windows desktop operating systems

Desktop support

Troubleshooting and analytical skills

Network equipment support

Fluency in English

Job description

Showing 42 IT Support jobs in Jakarta Utara

Network & Technical Support

Posted today

Job Description

Qualifications:

• Bachelor's Degree in Informatics Engineering / Computer Engineering
• Minimum 1 year of experience
• Basic knowledge of Networking (TCP/IP, Switching, Routing, Cabling; Mikrotik preferred)
• PC & Printer installation (hardware & software), printer sharing, CCTV setup
• Database knowledge (SQL preferred)
• Remote network configuration

Job Description:

• Troubleshoot and repair hardware (PC/Laptop, Printer, Switch, Attendance Machine, Monitor, CCTV, Network Cables).
• Troubleshoot and repair software (Windows, MS Office, Drivers, Network Systems, Antivirus, Email).
• Perform regular maintenance on servers, networks, and CCTV across Agung Logistics locations.

Junior Technical Support Enggine

Posted today

Job Description

WFO at Kemayoran

Sales Support Specialist

Posted today

Job Description

Company Description

PT Orson Indonesia is a soap manufacturing company located in KBN Marunda.

Role Description

This is a full-time on-site role for a Sales Support Specialist located in Tanjung Priok. The Sales Support Specialist will be responsible for supporting the sales team by being a pro at excel, managing sales operations, handling customer inquiries. The role will involve analytical tasks, processing sales data, and assisting the sales team in data processing.

Qualifications

• Strong Analytical Skills
• Experience in Sales Operations
• High level of organizational and multitasking skills
• Proficiency in using sales support software and tools
• Bachelor's degree in Business, Marketing, or related field preferred
• Able to work effectively in a team environment

IT Support Staff

Posted today

Job Description

Section Head Engineering Technical Support

Posted today

Job Description

• Minimum D3 from Electrical Engineering
• Minimum 2 years experiences with similiar position
• Having good communication, leadership, analytical skills and being willing to work in a team
• Having Experience as Plan Engineer at Least for building maintenance and Electrical/ Mechanical/ Civil
• Skilled in Ms. Office
• Will be work in Tanjung Priok, Jakarta Utara

Desktop Support

Posted today

Job Description

12190 Jakarta Selatan, Jakarta Excis Compliance ltd

Posted 18 days ago

Job Description

Permanent

WE’RE HIRING A L1DESKTOP SUPPORT ENGINEER IN JAKARTA, INDONESIA! Excis is a global IT support leader, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Engineer to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!

WHAT YOU'LL DO

Deliver technical support to end-users, including customers, onsite personnel, and service providers.

Perform IMAC (Install, Move, Add, Change) tasks such as hardware break/fix, hardware/software upgrades, and data migration.

Replicate and resolve customer incidents in both hardware and software environments.

Maintain accurate and up-to-date records in the incident management system, ensuring proper ticket tracking and resolution in line with SLAs.

Monitor tickets proactively to ensure timely escalation and resolution of incidents.

Follow established Asset Management processes.

Provide setup and support services for conference rooms and internal VoIP telephone systems.

Communicate and coordinate with IT Infrastructure support teams to elevate and resolve incidents efficiently.

Document customer interactions accurately and thoroughly within ticketing systems.

Collaborate with the Deskside Management Team to manage assets, address break/fix issues, and improve service desk processes.

Share technical knowledge and best practices regarding proprietary applications via internal knowledge channels.

Adhere to company policies, procedures, and applicable state, federal, and local regulations, including safety guidelines.

Work cross-departmentally to resolve reported issues and elevate to service providers when necessary.

Undertake customer support-related tasks and special projects as assigned by management.

Handle IT equipment safely, including desktops, laptops, monitors, printers, and other related devices.

RequirementsWHAT YOU NEED

Technical:

Proven professional experience with various Windows desktop operating systems .

Strong hands-on experience in desktop support , including hardware and software troubleshooting.

Excellent troubleshooting and analytical skills to diagnose and resolve technical issues efficiently.

Experience providing “smart hands” support for network equipment (routers, switches, access points, etc.).

Familiarity with IMAC (Install, Move, Add, Change) processes and asset management best practices.

Good understanding of IT infrastructure, ticketing systems, and incident management workflows.

Language Requirements:

Fluency in English and the local language is mandatory for effective communication with end-users and support teams.

BenefitsAt Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Jakarta, Indonesia, and be at the forefront of IT support excellence!